HP Envy 13 laptop: Bluetooth doesn't work is not on the HP Envy 13 laptop
Good afternoon
I recently bought a laptop from HP Envy 13-d004a and could not get working Bluetooth.
Without wireless/bluetooth adapter is an Intel Dual Band Wireless-AC 7265.
Bluetooth is not listed in the page menu settings/Windows device.
There is no Bluetooth device listed in Device Manager.
There is an unknown USB device (device descriptor request failed) listed under Bus USB controllers I think it is perhaps related to the problem. The State of this poster features 43 code.
So far, I tried to uninstall and reinstall the USB devices and update drivers for USB devices. However, the USB device is unknown, with a warning on the icon symbol.
I also downloaded the latest Intel Bluetooth driver update utility. When I run the installer, or the repair, I get the message
"Intel Bluetooth Service (ibtsiva.exe) could not be installed. Make sure you have sufficient privileges. ». I am connected with administrator privileges when I run the installation program.
So far all my attempts to solve the problem of Bluetooth failed, would be more appreciated all the help I get.
Thank you
John
Bluetooth problem has now been resolved on my HP Envy 13-d004na notebook.
Tonight a Synaptics SMBus driver has been downloaded and installed via Windows Update.
After the installation of this driver, I restarted the computer.
After restarting Bluetooth appeared in Device Manager and peripheral USB unknown displayed previously had disappeared from the Device Manager. I tested Bluetooth connectivity and am now able to pair with my Bluetooth mouse.
Surprised, but very happy that the problem has been resolved and that the laptop now seems to be fully functional.
Thanks again for your help.
John
Tags: Notebooks
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