HP Envy 15-q178ca mobile: bad Windows disk replaced

I sent my Hp laptop due to a hard drive problem.  My disc contained 10 to win.  They replaced the disc as my laptop is still in warranty.   For some reason I do not understand what they delivered my laptop back to me with Win 8 in there instead of my Win 10.  I get the race of people on the lines of support (from other countries); You should hear some of their solutions, i.e. replace the chip on the MB and other stupid answers.

I'm trying to recover my Win 10, surely, HP must be able to provide me with a link, but I guess that it is beyond their comprehension.

Sorry for sounding so hard, but at the age of 80, I don't have a lot of patience left.

Maglite

Hello

As mentioned on my last response, HP can reset only your machine to its original windows because HP is not owner of Microsoft products.

Thank you for we do know that Microsoft has given you a free upgrade because they stopped it a few days ago.

My last point: I don't know why they (from HP Support) asked you to change the chip on the MB.

Have a good weekend.

Kind regards.

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