HP ENVY 17 - E8A23UA #ABA: password for laptop recovery

I connect using the fingerprint reader, but there are some features that I can't do without my password.  I lost the password.  How can I retrieve it after the connection with my fingerprints?

RLSGEO

Welcome to the Community Forum of HP.

If you use a Microsoft Account to sign in, you can use different PC and reset your password from Microsoft

If you use a Local account, then... you're not so much chance unless you yourself gave a very good "index" on which you can rely to help remember you the password.

You could, if you wish, reinstall the system - that is to say, perform a full recovery.  Nobody likes it.  Bleh.  All that work, you must save EVERYTHING, reinstall everything, you may lose something...

============================================================================

Regardless of anything else, you can protect yourself by creating an account additional space with administrator privileges.

Create a user account with administrative privileges - Windows 8 - 8.1

The extra account is your insurance if you get without access to fingerprint of your system.

If you can not recover the password, you can eventually move the new account and abandon the account for which you have no password.  If you do this, make sure that you create another account of 'safe house'

Click on the Thumbs - Up Kudos to show that you appreciate the help.

Click on accept as Solution when the answer provides a fix or a workaround!

I am happy to provide assistance on behalf of HP. I do not work for HP.

Tags: Notebooks

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