HP ENVY 17-K270CA: new Envy 17 must be started twice to go beyond the HP splash screen

Everytime I turn on my new laptop (core i7, 16 GB RAM, age of less than 10 days), it loads the home screen HP quickly, but then hangs until I restart it then the 'little white wheel of loading"will start and then I'll get to the Windows loading screen. This whole process takes about 3-5 minutes, which seems excessive for an i7.

I talked to Tech Support, and a Quick Scan showed that it was not the hard drive. We have updated the BIOS and the problem remains. Because this indicates that it might be the motherboard, it was recommended to me that I have send the computer back for Exchange, since it is still under warranty.  I started this process, but after discovering this let me without a computer for at least two weeks, or more, I was wondering if there is another solution for this problem.

-d.

Hi @Denise31,

Thank you for your query.

I understand that after upgrading to Windows 10, it loads the home screen HP quickly, but then crashes until you it reboot and then the "small white wheel of loading" will start and then it goes to the Windows loading screen. You have contacted support and they did a quick scan to remove the hard drive.  You have updated the bios but haven't changed and they recommended an Exchange but that will leave you without a laptop for two weeks.

Here are a few things you can try.

The first thing to try is to disable the hybrid starting or stopping of the hybrid.

Here is a link to help you with this step.

Turn quickly start/stop Windows 10 tenforums.com.

Here is a link to Open the Windows Update troubleshooting tool that can help to find additional drivers.   Although it lists Windows 7 it does not work in Windows 10.

Once launched, it should show a screen like this.

Use the second "Background Intelligent Transfer Service" option, this should lead to an update of the 'Windows updates' which cannot be automatically applied, which might fix some of these issues.

You can also try to restore the default power schemes.

Go to the command prompt and do a right-click to run as administrator

Type powercfg - restoredefaultschemes and press ENTER.

You can also try this link HP Notebook PC - computer starts up but screen remains blank (Windows, 10, 8).

To say thanks for the reply please click the thumb below.

If it has overcome your difficulty please choose an accepted solution to help others find it.

Good luck!

Tags: Notebooks

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