MacBook air crashes, I'm unable to open all the applications but Safari.

MacBook air crashes, I'm unable to open all the applications but Safari. I can still access the app store to download some antivirus software.  I downloaded AVG hoping it might cure the problem, unfortunately it made it worse.  I got this macbook for about 3 years and I have not had problems.  I recently opened safari on another user and he came with a message saying that you have now received a virus.  I don't know what to do, or how I can fix this problem.  The office is constantly freezing as well, I'm out of options!

Determine if you can start up your Mac in 'safe' Mode. Read how here: OS X El Capitan: safe mode. If you find that the document confusing or difficult to follow, please write back for instructions.

After you have determined how your Mac works in 'Safe' Mode, restart normally.

Regarding your other concerns:

I recently opened safari on another user and he came with a message saying that you have now received a virus.

These messages are false. It is a very common scam. Read about it here: Phony 'technical support' / 'ransomware' popups and web pages


I downloaded AVG hoping it might cure the problem, unfortunately it made it worse.

It is to be expected. Don't waste your time with things. "AVG" can be particularly difficult to uninstall, a fact that I learned to evaluate myself. The problem is that its uninstall instructions do not work. I got by deletion of the Mac and restore its contents from a Time Machine backup. You have a backup?

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