HP ENVY 5530: Printer HP moment of new ink and now can't print with cartridges, I have already
I recently had my printer replaced by HP due to a fault. I was told to just my HP cartridges that I did. However, I am bound to instant ink all with my printer which means now that I can't use the full ink cartridges that I have.
Please notice that I am now without once again my printer that is causing me a huge disadvantage tonight.
Hi @Badger4
Welcome to the Forums of HP's Support. I understand that you are registered in the instant the ink program and you have had your printer replaced. I would like to help.
I feel that this printer has not been replaced by the instant the ink Department. That or someone left dropped the ball.
Instant ink cartridges are "locked" to the printer they are first installed in and may not be used for other printers. Who told you to swap the ink has made a mistake. In addition, your instant ink related to the old printer account must have been canceled. You should have been asked to contact the team of instant ink in order to register the replacement printer.
You can join the team of instant ink via Facebook, Twitter or call the appropriate phone number. @happytohelp has an answer with all the current contact numbers and times to day. You can find it here.
If you have any questions, or if this does not resolve the problem, let me know.
If it solves your problem, please click acceptable Solution. This will allow other people with the same problem the solution easily. If you want to say thank you, feel free to click on the laurels.
Tags: HP Printers
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