HP ENVY 700-149 freezing several times (graphics card problem)

Hi, I bought a HP ENVY 700-149 days ago and right out of the box it freezes several times every 10-15 minutes that it is in use.

Indeed, it appears a little error box in the corner that says:
"Display driver stopped responding and has recovered. NVIDIA Windows Kernel Mode Driver display driver, Version 311.41 stopped responding and has successfully recovered. »

Sometimes this box appears several times in a row (quickly) and the computer continues to operate, but more often it pops up this message and then the computer freezes and must be stopped and restarted manually.

In addition, it will crash occasionally to the 'blue' Windows screen with the message: "UNEXPECTED_KERNEL_MODE_TRAP" and the specific problem refers to "nvlddmkm.sys" which I googled and it has to do with the Nvidia graphics card as well.  The installed (from the factory) graphics card is a NVIDIA GeForce GT 635 with 2 GB memory DDR3 dedicated.

I installed all the updates that are available for Windows 8 and have checked the Web of NVIDIA website for updates for the driver but nothing is available and the problem persists.

Can I do to solve this problem?

Hello

Your PC is under warranty. Not to be with an intermittent problem with a new PC.

HP support number is 800-474-6836 or 800-HPINVENT or online here.

HP has a 21 day return policy.  After that, it's a warranty issue.

Tags: HP Desktops

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