HP G62 - gel system

Problems with my system (hp G62) freezing when I do a disk defrag and backup. Records have been cleaned - malicious software Anti run - chk disc and showed 3 bad sectors that have been set. Before the disk check has been made, the system froze everything by making a complete scam of the Norton System. Since chk dsk, running the full scan of the system Norton is no problem, but the disk defragmentation gel is?

DP - K

Followed your instructions and when I went out to get - Western Digital Diagnostics software - I received a message of "Norton" as the site that I was about to enter was not sure. I did not and will not enter areas which are not secured, so instructions were not met.

I removed the "Microsoft Security Esenttials & reinstalled"Norton Internet Security".» I then did a scan 'Fast' and a 'Full' scan with no problems. Then I did a cleaning disc, followed by a 'Disk Defrag"using the"Auslogic Disk Defrag"program with, again, no problem. If the problem is in the area of the system freeze when running a Back-up system - I can live with that.

I certainly appreciate the time and effort you put into this problem and I don't think that you have made a difference in performance. I would like to take this time to thank you for all that you have done and tried to Edifier. I will continue to perform various tests in the future to try to eleviate the problem.

Thank you for everything

Jack

Tags: Notebooks

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    CUSTOMER_CRASH_COUNT: 1

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    Failed to load image \SystemRoot\system32\drivers\P17.sys, 0n2 error Win32
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    ERROR: Module load completed but symbols can be loaded for P17.sys
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    --------------------------------------------------------------------------------------------------------------

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
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    Arg4: fffff880084a1c86, address memory

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    ------------------

    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310e100
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    MISALIGNED_IP:
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    --------------------------------------------------------------------------------------------------

    If possible update

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    --------------------------------------------------------------------------------------------------------------

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    ImageSize: 00003D 80
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    Description of the driver: Keyboard Logitech

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    --------------------------------------------------------------------------------------------------------------

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    CheckSum: 00012CDE
    ImageSize: 00002480
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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    --------------------------------------------------------------------------------------------------------------
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    --------------------------------------------------------------------------------------------------------------

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    --------------------------------------------------------------------------------------------------
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    Removal tool at: http://www.duplexsecure.com/en/downloads

    --------------------------------------------------------------------------------------------------

    Remove as soon as possible!

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    ImageSize: 00049000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
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    --------------------------------------------------------------------------------------------------

    If possible update

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    ImageSize: 00021000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Driver Description: driver RAID JMicron

    Driver update site: http://www.jmicron.com/Driver.htm
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