HP KP721AV: Need help, computer father has the blue screen "enter power - on password.
I need help. Electricity blimped last night at my father, leaving the computer does not off properly. We have tried to unplug the unit from the wall to reset, but again it still leaves us with the "power - on Password enter" can anyone help? Thanks in advance
Hello:
Please see the below troubleshooting guide, annex B, page 62.
Tags: HP Desktops
Similar Questions
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I have Windows Vista Home Premium. I was on the internet when my computer screen turned blue and a message told me that a problem has been detected and Windows has been shut down. He said that I had tried to do something with memory executable not executable (I don't have a note of the code). He said as he poured out memory. Now, whenever I start, the blue screen of death gives me different messages and different error codes. Today, he says:
IRQL_NOT_LESS_OR_EQUAL
and codes of error STOP: 0x0000000A (0x0000001B, 0 x 00000600, 0x810A90B0, 0x00000001).
PC World say that they need to reinstall Windows, but I have some really really important files on there that I have not supported (I know, really stupid on my part) and they said they cannot guarantee their recovery. Is there another way to fix it?
I've been on the forums and suggestions involve me to be able to connect to my computer. Blue screen hits me before I can log on, and there is no prompt to start in safe mode.
Thank you very much!
Try this to save your data:
Data recovery:
1. slave of your hard drive in another computer and read/save your data out there.
2. put your Hard drive in a USB hard drive case, plug it into another computer and read/save from there.
3 Alternatively, use Knoppix Live CD to recover data:
http://www.Knopper.NET/Knoppix/index-en.html
Download/save the file Knoppix Live CD ISO above.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
http://isorecorder.alexfeinman.com/isorecorder.htm
Download the Vista software from the link above.
After installing above ISO burning software, right click on the Knoppix ISO file > copy the Image to a CD.
Knoppix is not installed on your PC; use only the resources of your PC, RAM, graphics etc.
Change the boot order in YOUR computer/laptop to the CD/DVD Drive 1 in the boot order.
Plug a Flash Drive/Memory Stick, BOOT with the Live CD, and you should be able to read the hard drive.
When the desktop loads, you will see at least two drive hard icons on the desktop (one for your hard drive) and one for the USB key.
Click on the icons of hard drive to open and to understand which drive is which.
Click the icon for the USB drive and click on "Actions > Change the read/write mode" so you can write to disk (it is read-only by default for security reasons).
Now to find the files you want to back up, just drag and drop them on the USB. When you're done, shut down the system and remove the USB key.
See you soon.
Mick Murphy - Microsoft partner -
Need info on what caused the blue screen appears
Can someone tell me please by the info below causing the dreaded blue screen to appear?
Signature of the problem:
Problem event name: BlueScreen
OS version: 6.1.7600.2.0.0.768.3
Locale ID: 1033More information about the problem:
BCCode: 3B
BCP1: 00000000C000001D
BCP2: FFFFF88000000000
BCP3: FFFFF88007290010
BCP4: 0000000000000000
OS version: 6_1_7600
Service Pack: 0_0
Product: 768_1Files helping to describe the problem:
C:\Windows\Minidump\041610-32292-01.dmp
C:\Users\Gary\AppData\Local\Temp\WER-60606-0.SysData.XMLWhat do you mean "that it was the video driver?" A defective hardware and faulty kernel-mode components are the things that can cause a blue screen (not this external stimulus cannot trigger a bug in a driver). There are many components that interact in kernel mode, if e.g. a third-party driver who may undergo rigorous testing even as something like a driver provided by Microsoft for something can corrupt the memory that will be used later by another component. This component seems to be blamed, even if it's really the victim. Driver Verifier adds controls for these kinds of things, at the expense of performance (why it has not enabled all the time).
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My computer is
Intel Core i7 860 @ 2.80GHz processorInstalled RAM 8 Gb (usable 3.24) - G.SKILL RIPJAWS, DDR3 1600 GB PC3-12800 2 x 4 sticks.System type: 64-bitMotherboard: ASUSTek Comp Inc. Model: P7P55D
BIOS Date: 2009-12-07 Ver: 08.00.15Operating system: Windows7 Professional 64-bit Service Pack 1
GeForce GTX 275Tried "Remapping ACTIVE" in BIOS > tab advanced, then restarted and the system was fine and kicked + 100%(Checked system properties - display of 8 GB of RAM installed perfectly usable)then stop. Then restarted the system, but after the system attempts to restart I get "Blue Screen of Death" - unstable system and "Dumping Memory. So now, he is off again.Necessary assistance in this regard, been looking for solution for a while.Dear Gerry,
I think I solved my problem.
I have reset the motherboard and CMOS by removing the battery.
I now get on my system properties
-installed memory 8Gb and (usable 6.99)Thanks for your help once again.
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My computer randomly has a blue screen error
the codes are 0x000000D1 0x00008BF5 0 x 00000006 0 x 00000000 0x0F6B8A382
Mack, assuming that your BSOD is caused by bad drivers, once you get it all straightened out, consider the following tips:
When downloading and installing Windows updates, do NOT install the "material, optional updates". In fact, as a general rule, you generally only install critical SECURITY updates "high priority".
In other words, when you get to the screen (assuming you are using the website):
http://www.NetbookTech.com/wp-content/uploads/2009/07/windowsupdatehardwaredrivers.jpg
... on the left side where it says "Select Type", just stick with the first choice 'High priority' as a general rule. The exception to the rule is sometimes there is "Software, optional" updates important you need to download and install. If you are not sure, ask your question here:
http://answers.Microsoft.com/en-us/Windows/Forum/windows_update
But defnitely away the third choice of "optional equipment"!
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Computer stops when I try to run games, gets the blue screen locale ID: 4105
Original title: blue screen, I don't know what to do
Hi, for the last days of couple and officially from last week, my computer went to the blue screen with problems of memory, it seems. I'm not very good with the technical part of the computers and I finally know what to do. It gave me an error report which stops just when I try to use the search for a solution button. He mostly stops when I try to run games on it, but sometimes he does when I'm not even in it. The last report of error was:
Signature of the problem:
Problem event name: BlueScreen
OS version: 6.1.7601.2.1.0.256.1
Locale ID: 4105More information about the problem:
BCCode: 1a
BCP1: 0000000000005003
BCP2: FFFFF781C0000000
BCP3: 0000000000014FAD
BCP4: 00014FAF00029F5F
OS version: 6_1_7601
Service Pack: 1_0
Product: 256_1Files helping to describe the problem:
C:\Windows\Minidump\050715-7051-01.dmp
C:\Users\Ryan\AppData\Local\Temp\WER-11575-0.SysData.XMLPlease help me. I'm at a loss to know what to do.
We need the log files themselves (called a DMP files) because they contain the only record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.
Please follow our instructions to find and download the files, we need to help you fix your computer. They can be found at hereIf you have any questions regarding the procedure, please ask
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Signature of the problem:
Problem event name: BlueScreen
Please help me, I got the blue screen and this message today while I was trying to solve a problem with the backup of my pc...
Don't know what to put here, if you need more make me know... Thank youThe system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033More information about the problem:
BCCode: 8086
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS version: 6_0_6002
Service Pack: 2_0
Product: 768_1Files helping to describe the problem:
C:\Windows\Minidump\Mini030513-01.dmp
C:\Users\Andy\AppData\Local\Temp\WER-59483-0.SysData.XML
C:\Users\Andy\AppData\Local\Temp\WERF871.tmp.version.txtRead our privacy statement:
http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409Hello
Thanks for posting the question in the Microsoft Community!
To help you better, we need more information.
What is brand and model computer?
To work with the issue, I suggest you check out the site:
How to fix a blue screen stop errors that cause Windows Vista to shut down or restart unexpectedly
http://support.Microsoft.com/kb/958233
Note: When you restore the system to a previous state, programs and updates installed later will be deleted.
Note: When you format a disk, all data that it would disappear.
It would be useful for us to identify the problem, if you could upload the dump file.
You can use the Sky-drive to download the dump file. See the link for the steps on how to download Sky-Drive.
Download pictures and files:
http://Windows.Microsoft.com/en-in/SkyDrive/add-photos-files-FAQ
The location of the dump file is C:\Windows\Minidump\.
If the problem persists, or in the future if you face problems of Windows let us know and we would be happy to help you.
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How to fix the blue screen (OD)?
Hello
I frequently get a BSOD that I believe is directly related to my purchased recently Bluetooth speaker (Logitech EU Boombox). Which suggests as possible my bluetooth driver is involved.
I managed to get the speaker to pair once, and I was able to listen to wireless music via Spotify. However, I had problems reconnecting, which could sometimes be fixed by deleting the bluetooth device and then add it again. To the course to add it again, however, my computer would regularly crash, show me the blue screen and then restart. I am a novice and have no idea how these problems. FYI, I'm in a constant dialogue with the dailies with Logitech, but they are very slow and does not give clear instructions.
I really hope that someone can help you.
The blue screen shows IRQL_NOT_LESS_OR_MORE at the top and I am paste the error below, log that includes the BC code:
---------------------------------------------
Signature of the problem:
Problem event name: BlueScreen
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1035More information about the problem:
BCCode: a
BCP1: 805ED000
BCP2: 00000002
BCP3: 00000000
BCP4: 826E1F33
OS version: 6_0_6002
Service Pack: 2_0Product: 768_1
Files helping to describe the problem:
C:\Windows\Minidump\Mini030914-03.dmp
C:\Users\ilda pc\AppData\Local\Temp\WER-38657-0.sysdata.xml
C:\Users\ilda pc\AppData\Local\Temp\WERD335.tmp.version.txtRead our privacy statement:
http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409------------------------------------------------
Thank you, David!
All attached files of the DMP are the bug check IRQL_NOT_LESS_OR_EQUAL (a) .
This indicates that Microsoft Windows or a driver in mode accessed kernel memory paged at DISPATCH_LEVEL level or above.
This bug check is issued if the memory paged (or invalid) is accessible when the IRQL is too high. The error that usually generates this bug check occurs after the installation of the faulty device driver or service system, BIOS.
If we take a look at the call stack:
1: kd > kv
ChildEBP RetAddr Args to child
805ec518 826e1f33 badb0d00 00000001 85f81d02 nt! KiTrap0E + 0x1c5 (FPO: [0,0] TrapFrame @ 805ec518)
805ec594 913ce545 86a00a88 805ec5b4 82670011 nt! memcpy + 0 x 33
WARNING: Information not available stack unwind. Sequence of images may be wrong.
805ec8f4 913ce842 86a26e00 00000000 86a009c4 BthAvrcp + 0 x 2545
805ec934 826e00fb 86a26e00 00000000 01a009c4 BthAvrcp + 0 x 2842
805ec96c 8ef2a25c 00000000 805ec994 8ef2a2a1 nt! IopfCompleteRequest + 0x11d
805ec978 8ef2a2a1 86a0ddd0 86a26e00 86a26e00 bthport! BthCompleteRequestEpilogue + 0 x 38 (FPO: [Non - Fpo])
805ec994 8ef62d20 86a0ddd0 86a26e00 00000000 bthport! BthCompleteRequestEx + 0 x 27 (FPO: [Non - Fpo])
805ec9c0 8ef5e4d5 86475070 015ecaa8 86613960 bthport! L2Cap_CompleteReadIrpList + 0x8c (FPO: [Non - Fpo])
805ecab4 8ef3669d 01722ea0 b 86475070 86963 08 bthport! L2CapInt_ProcessReadBip + 0x3ef (FPO: [Non - Fpo])
805ecaf4 8ef35f65 86722e40 86613960 86722e40 bthport! HCI_ProcessAclReadBip + 0x6d3 (FPO: [Non - Fpo])
805ecb28 8ef5a0db 86613960 00000000 00000016 bthport! HCI_ProcessAclRead + 0x25b (FPO: [Non - Fpo])
805ecb44 8ef2c7a8 86613960 87c77f78 00000000 bthport! HCI_ProcessMpBip + 0 x 67 (FPO: [Non - Fpo])
805ecb60 8f3ca5ef 87c77f78 865cb520 865cb4e0 bthport! BTHPORT_RecvMpBip + 0x3c (FPO: [Non - Fpo])
805ecb74 8f3cdc4a cd 86733 0 8660f000 00000016 BTHUSB! BthUsb_ReadTransferComplete + 0x4b (FPO: [Non - Fpo])
805ecbcc 8f3cdec6 86a0dd18 805ecbe8 865e546b BTHUSB! UsbWrapWorkRoutine + 0 x 78 (FPO: [Non - Fpo])
805ecbf4 826e00fb 86a0dd18 865e5368 015cb4e0 BTHUSB! UsbWrapInterruptReadComplete + 0xb4 (FPO: [Non - Fpo])
805ecc28 8e543e0a 82680734 87c79d08 00000000 nt! IopfCompleteRequest + 0x11d
805ecc64 8e542132 85f81028 865e5368 87c7e960 USBPORT! USBPORT_Core_iCompleteDoneTransfer + 0x6cb (FPO: [Non - Fpo])
805ecc94 8e54495f 85f81028 85f81bf8 39585043 USBPORT! USBPORT_Core_iIrpCsqCompleteDoneTransfer + 0x4f5 (FPO: [Non - Fpo])
805eccc0 8e53e24f 85f81028 85f81bf8 85f81002 USBPORT! USBPORT_Core_UsbIocDpc_Worker + 0 x 122 (FPO: [Non - Fpo])
805ecce8 826e35a2 85f81c04 34776478 00000000 USBPORT! USBPORT_Xdpc_Worker + 0 x 274 (FPO: [Non - Fpo])
805ecd50 0000000e 826e177d 00000000 00000000 nt! KiRetireDpcList + 0 x 147
0000000e 805ecd54 00000000 00000000 00000000 nt! KiIdleLoop + 0 x 49 (FPO: [0,0,0])-FAILURE_BUCKET_ID: 0xA_BthAvrcp + 2545
^^ Driver Bluetooth audio/video of the system.
Go to the Asus website - http://support.asus.com/download.aspx?SLanguage=en&p=3&s=78&m=F3Ka&os=&hashedid=JFMwUdQ1L5V3eIKf
Download and install the Bluetooth for Vista 32-bit driver.
-----------------
Remove and replace avast! with Microsoft Security Essentials for purposes of troubleshooting temporary as it may cause conflicts:
avast! removal - http://www.avast.com/uninstall-utility
-MSE http://Windows.Microsoft.com/en-us/Windows/Security-Essentials-download
Kind regards
Patrick
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Upgrade to LR4 after the blue screen of death
I got LR3 and that he would upgrade to LR4, but before I did my computer crashed (does the blue screen of death). Have reformatted the hard drive and the photos re-installed but not LR yet. What I have to reinstall LR 3 and then install LR4, or can I go straight to the installation of LR4?
You can directly install LR4. He will ask only for the LR3 serial for verification.
Mylenium
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Original title: need help with the blue screen issue
My computer turns saying a blue screen: a problem has been detected and windows were shut down to prevent damage. The problem seems to be caused by the following file: NAVEXI5. SYS PAGE_FAULT_IN_NONPAGED_AREA he seems to have a different error whenever he turns to a blue screen. Can someone help me please.Hello
1. Since when are you facing this problem?
2. you remember to make changes to the system?
3. do you get an error with this error code?I suggest to unplug external devices such as printer, scanner, etc. that are plugged into the system, and then restart the system and check if the problem persists.
Method 1.
I suggest you to do a check disk from the recovery console and check if the problem is resolved. Follow the steps mentioned below.
a. start into the recovery console using the XP CD. Follow the steps mentioned in the article below.
Description of the Windows XP Recovery Console for advanced users
http://support.Microsoft.com/kb/314058
b. perform a disk check.
How to perform disk error checking in Windows XP
http://support.Microsoft.com/kb/315265Method 2.
I suggest you to start with the XP CD and then do a system restore. Follow the steps mentioned in the article below.
How do I recover from a corrupted registry that prevents Windows XP startup
http://support.Microsoft.com/kb/307545I hope this helps.
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I really need HELP! I received the nugel.exe virus on my laptop. I have Windows XP and I was reading how to remove it. They told me to go to click on the Start button in it, then click on run. type msconfig and on the Startup tab, uncheck everything that ends with TSSD. Well, none of which ended in TSSD was there, so I was told everything that had an UNKNOWN manufacturer in buttons SERVICES and STARTUP uncheck. I restarted my computer and the NELSON was always there. Then suddenly my computer shut down on its own and restarted with a screen that says now "Windows didn't start because the following file is missing or corrupt: \system32\hal.dll
.» Please reinstall a copy of the above file. "Does anyone know how to do this? I feel that I've dealt with the virus stupid for days and I'm going crazy! Can someone please help me solve what I did wrong? PLEASE, I BEG YOU! Hi ehaze64,
Looks like you have made incorrect changes in system configuration utility.
See the Microsoft articles below to solve the problem by installing the recovery console and use the Bootcfg.exe tool to rebuild the Boot.ini file.
How to install and use the Recovery Console in Windows XP
http://support.Microsoft.com/kb/307654
Error message: "Windows did not start because of a configuration of the disk of the computer problem.
http://support.Microsoft.com/kb/314477
"Invalid Boot.ini" or "Windows did not start" error messages when you start your computer
http://support.Microsoft.com/kb/330184
I hope this helps!
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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I forgot my password to get on my computer like im the main user and have my password need anything I don't have a reset disk please help
Hello, sxyria
Unfortunately, we are unable to provide assistance in bypassing the security or the recovery of passwords.
David
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
My computer makes sure to plant three to five times a day. It always ends with the blue screen of death and strong buzz. I think it's perhaps because of Spotify, but I've updated, reloaded and all and yet the program itself and my computer still seems to hang. I really don't think that it is good for my computer hangs at 3 times a day. I've had this computer for about 2 months and it is brand new. (Windows 7, I use Google Chrome, it's an Acer 5250-639. I'm frustrated and would be really grateful for the help!
That's a lot of dump files :)
Bug WORKER_THREAD_RETURNED_AT_BAD_IRQL control has a value of 0x000000E1. This indicates that a thread of work completed and returned with IRQL > = DISPATCH_LEVEL.
Had suddenly look and according to the atikmpag.sys whocrashed pilot next is the cause of the crash. It's your ATI graphics card driver. You must go to www.ati.com then goto support and drivers and download it from there.
Although it suggests, it's the driver causing the problem it may not be the problem. However, it is a good place to start.
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I just reinstalled windows xp sevice pack 3 in my laptop. l need help to set up the wireless modem. My laptop is IBM ThinkPad and the modem is a construction in one. would appriciate ay help
Hi bardhiboris,
You can follow the steps from the link below: set up a wireless network:http://www.microsoft.com/windowsxp/using/networking/setup/wireless.mspx
Other links, please refer to: 10 tips to help improve your wireless network:http://www.microsoft.com/athome/setup/wirelesstips.aspx
To set up automatic wireless network configuration:http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/wlan_client_configure.mspx?mfr=true
With regard to:
Samhrutha G S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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need help with the blue screen of death!
Hey, I recently got two usus strix 980ti and since then iv been doing the blue screen of death when I try to restart my pc and turn off it crashed randomly one or two times as well.
blue screen:
Check with your hardware vendor for updates to the bios. Disable the bios memory options such as implementing caching or shading. If you need to use safe mode to remove...
technical information.
Stop: 0x0000007e (0xffffffffc0000005, 0xfffff8800554368c, 0xfffff88003938158, 0xfffff880039379b0)
isub3xhc.sys - address fffff8800554368c base at fffff880054f5000, datastamp 560555f0
then he dumps memory and reboots.
any help would be full use thank you.
Hello
References to Vista also apply to Windows 7.
It's my generic how updates of appropriate driver: (look for the BIOS and driver
updates.)This utility, it is easy see which versions are loaded: run DriverView - define the VIEW
for the drivers Microsoft hide - updated those without drain in their names. (Also updated
the BIOS and chipset drivers.)-Free - DriverView utility displays the list of all device drivers currently loaded on
your system. For each driver in the list, additional useful information is displayed:
load address of the driver, description, version, name of the product, the company that
created the pilot and more.
http://www.NirSoft.NET/utils/DriverView.htmlFor drivers, visit system Maker as replacements and manufacturer device which are the
most up-to-date. Control Panel - Device Manager - Display Adapter - write it down
and complete the model of your video - double click - tab of the driver card-
Note the version information. Now click on UPdate Driver (this can do nothing
that MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT it
will update the driver stack.Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard
If there are 3rd party with their own software and drivers and the other main device drivers
you have.Now, go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restore)
and site (Realtek, Intel, Nvidia, ATI, for example) and get the manufacturer and device
their latest versions. (Look for the system to update the BIOS, Chipset and software updates
Site of the manufacturer here.)Download - SAVE - go to where you put them - right click - RUN AD ADMIN -.
REBOOT after each installation.Always check in the Device Manager - drivers tab to be sure the version you are
installation actually appears. This is because that some rollback of drivers before the
later is installed (particularly that audio drivers) so to install a driver - restart
-check that it is installed and try again if necessary.Repeat to the manufacturers - BTW to the device makers DO NOT RUN THEIR
SCANNER - check manually by model.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmInstallation and update of drivers under Windows 7 (updated drivers manually using
the above methods is preferable to ensure the latest drivers from the manufacturer of system
and device manufacturers are located)
http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.htmlIf you update the drivers manually, then it's a good idea to disable driver facilities
in the updates of Windows, which leaves on Windows updates, but it will not be installed
pilots who are generally older and cause problems. If updates provides a new
driver then hide it (right click on it) and then go get new ones manually if
you want.How to stop Windows 7 automatically install drivers
http://support.Microsoft.com/kb/2500967==========================================
Tests of memory intercept all errors such as memory do not match (possible
even for the Poles that seem identical) and when the faster memory is placed
in the system behind the slower memory. So it is best to also swap sticks in and out
to check for those even if all the tests of memory are not a problem.To test the RAM here control - run 4 + hours or so.<-- best="">-->
www.memtest.orgFor Vista/Windows 7 memory diagnostics tool
Start - type in the search-> memory box - find top Memory Diagnostics tool
-Right click - RUN AS follows ADMIN instructionsWindows Vista: How to scan / test your RAM or memory with Windows Vista
Memory Diagnostic tool
http://www.shivaranjan.com/2007/11/01/Windows-Vista-how-to-scan-test-your-RAM-or-memory-with-Windows-Vista-memory-diagnostic-tool/How to run the diagnostic tool memory in Windows 7
http://www.SevenForums.com/tutorials/715-memory-diagnostics-tool.htmlI hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">->
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