HP laptop, 15 (Touch): password startup

My friend gave me his cell phone to find out what is wrong with it and when I try to start it up, it goes to the hp splash screen and he asks a startup password. I tried several times without success, and she was never to create a. How can I remove this password to gain access to the laptop?

Hello

You can remove the need for a power on password as follows.

Shut down the laptop.  Now on TAP the ESC key as soon as you press the power button to access the start menu, then select f10 to open the Bios menu.  Use the arrows to select the Security tab and press ENTER.  Use the arrow keys again to highlight the power on password and press ENTER.  Enter the current password and then the new password, simply leave this blank and press on enter - do the same for the confirmation field.  Press f10, select this option to save the new settings and press to enter.

Kind regards

DP - K

Tags: Notebooks

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