HP large-Format 7610 - do not give any option in word or excel to print A3 or Taboid

I have a HP Officejet 7610 large format that will not give the ability to print on A3 or Taboid paper (11 x 17) in one of my programs (Adobe, Word, Excel, Powerpoint, etc.).  I can print on 8.5 x 11, 8.5x14 and any combination of cards until a 8.5x14, but nothing more.  I put 11 x 17 paper in the tray and it will print on it, but the print size (area) is the same as it would have been for the 8.5x11 or the 8.5x14.

BTW - windows OS 8.1

Any help would be greatly appreciated.

Thank you

Hi again.

If the steps that I have on double has not resolved the problem, the next course of action would be to contact HP Total Care at 1-800-474-6836 or if you are outside North America, please click on the following link for Contact HP worldwide.

Thank you for your time.

Tags: HP Printers

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