HP Laserjet - 100 MFP M175 NW - error message "wrong cartridge in the yellow location.

Can you help me? I got a HP LaserJet 100 color mfp M175nw for 7 weeks - I bought new cartridges of HP spare. During the existing rotation of the cartridges. I got the error message 'wrong cartridge in the yellow location', but I was able to replace others (3).  I did not remove the yellow, and the printer was working fine until I started the replacement operation.  The HP refuses to allow me to remove the exisiting yellow cartridge - it will turn on (it seems to stick to the BLACK), after giving me the error message.  She now refuses to print anything. What is the solution?  I had a printer in working order very well suddenly dislike the original yellow cartridge and will not be printed.  Online technical support was helpful but confused and can only recommend a procedure in which I turned off and manually remove ALL the cartridges, using a screwdriver to force to rotate the cartridge door.  Someone has successfully resolved this problem, or have an insight into why it happened?

I'll try to do a hard rest to the printer in an attempt to clear the error message and return the printer to a known working state and clear the error message. After that, I would try to access the cartridge and see if the printer will allow you to remove and then replace it in the printer.

1. press the Power button to turn off the product.
2. unplug the power cord from the back of the product.
3. disconnect the power cord from the electrical outlet.
4. wait at least 30 seconds.
5. plug the power cord into the electrical outlet.
6. reconnect the power cord to the back of the product.
7. press the Power button on o turn the product.

Tags: HP Printers

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