HP laserjet 400 M425 MFP. Scanner watch rainbow stripes on the preview screen

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  I've exhausted my resources on this issue. It can help to contact a Technical Support Agent.

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  Step 4. Scroll down and click on options contact HP - click Get phone number

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• HP LaserJet Pro M1536dnf MFP: Inaccessible Scanner for the HP LaserJet Pro M1536dnf MFP

  Problem:    When I try to scan a document I get the following error: (see screenshot below)

  "Scanner inaccessible.... Scanner communication cannot be established. Make sure that your product is powered, check it out connection and ensure that your network is working properly. If these conditions are correct, restart the product and try to scan the image. If you are running a software firewall, it can block scan communication. Please visit www.hp.com/go/wirelessprinting for help to configure your firewall. »

  

  Shortly before this error message appears the scan on the printer function active (i.e. the scan head heats up and moves on the glass while kindled) , but no preview picture ever, only the error message. This error has just occurred within the last few weeks and before the scanner and printer worked flawlessly, although I'm not sure what happens if something changed to cause the problem. Printing features appear to be affected and functioning properly.

  Background:     
  (1) I use a HP LaserJet Pro M1536dnf multifunction printer (product #: CE538A), fax, scanner, copier.

  (2) my OS is a Windows 7 Home Premium SP1 64 bit.

  (3) I also run Norton 360 first worm 21.7.0.11 and System Mechanic Professional worm 14.5. Disabling the Norton 360 Firewall has no impact and I get the same error "scanner inaccessible."

  (4) the computer and printer are both connected by ethernet cable to my wireless router. My router is a NETGEAR R7500-100NAS. I bought and installed yesterday thinking that my scanning error was due to a bad router. This new wireless router has had no effect on fixing my mistake 'inaccessible scanner. The error is the same today as it was before the new router.

  (5) I ran recently updated HP and no new update is available, all windows updates are installed.

  (6) I tried to uninstall and reistalling the full version of the driver without change, I still get the same error.

  7A) when I run HP Print and Scan Doctor 4.6, most of the time, it shows that all controls the scanner, all green checkmarks, are indicated next to Device Manager, the device status, Windows (WIA) Scan, HP Scanner Twain and HP Scan (see screenshot below)

  

  but then, when I try a test analysis, the "inaccessible Scanner...". Communication of the scanner' error occurs.

  7 (b) other times, when I run HP Print and Scan Doctor 4.6, it shows: (see screenshot below)
  Error of scanning of Windows (WIA): the tool has detected a problem with scanning software (WIA]. Remove the software by clicking 'uninstall '. Reinstall the software with t he product CD or by downloading the software full of the latest features of (recommended) HP customer care.

  

  (8) all other aspects of the printer are working very well to my knowledge (it prints and copies without error).

  (9) I am able to view the IP address of my printer in my Internet browser, but there is no available for me WebScan functionality sweep as a workaround.

  Question:

  What can I do to fix the function scan from my printer that worked flawlessly just a few weeks ago? Any help would be greatly appreciated I'm full of ideas on what is wrong or how to fix it. Thank you!

  -Eric

  Hey @Eric_Bucktown,

  Thank you a lot to get back to me regarding this conflict of scanning. Also, thank you for all of the details that you have included in your messages. It is the first time I've heard talk of Mindspark or other spyware cause conflicts of scan. I'll have to remember to have others perform these steps in the future should similar questions arise. Controls only you need to run is the HP print and the tool of analysis of the doctor. It is designed to fix all possible system software driver and conflicts on the computer. However, as you can see, spyware and malware can sneak between the cracks.

  I brought this question to one of my colleagues who works with computers rather than printers. After I explained to him that you had made to solve this problem, it was suggested to keep your system in good working order and to avoid future conflicts of scan, you run the Malwarebytes Anti-Malware and SUPERAntiSpyware Free Edition once a month. Also, just to let you know, Malwarebytes Anti-Malware and SUPERAntiSpyware Free Edition software does not actively scan your system unless you use the complete edition of Malwarebytes for a cost. This means that the software does not always find the infected files and will only scans your system on a regular basis. If you use your computer frequently, you can perform analysis at the same time a couple of months, and not once a month.

  If you encounter any problems in the future, please don't hesitate to reach out for support on the Forums of HP's Support. It was a pleasure to work with you! Good day.