LaserJet Pro M127fw MFP: Scanner bulb flashes in ready mode

Good afternoon just bought my new printer LASERJET MFP M127fw Pro to replace my 20 years old Laserjet 6 p printer. Everything works great, but I noticed the bulb of the scanner blinks / flashes when the top of the scanner is down, when you lift the top of the scanner and the bulb doesn't blink. as well as the printer goes into mode 'sleep' it also stops flashing. Question is this a normal scanner function (bulb flashes ready mode). Check the forums and seems to be a question/problem on another HP printers but I could not find a definitive answer from the HP Support.

Printer is plugged directly into the wall without surge, such as recommended by HP

Thanks - looking forward to your response and management

Hi @J-DW.

Thanks for getting back to me.

I've exhausted my resources on this issue. It can help to contact a Technical Support Agent.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/

Step 2. Enter the product number or select Auto detection

Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

Step 4. Scroll down and click on options contact HP - click Get phone number

File number and phone number are displayed.

I hope that you are able to reach a resolution.

In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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