HP Office Jet 6210 8.1 on windows 32-bit will scan but not print.

Used utility problems and no help.  Works on laptop with 8.1 Windows 64-bit, but not this desktop computer.  Stange scan but it does not print on the desktop.

Hi zock01,

Thanks for letting me know.

I checked on our lab and the generic drivers are listed below for window 8 to add to see if this will allow you to print.

Go to the start screen, the type (menu tiles) in "Devices and printers", select settings, click devices and printers.
Click on add a printer in the upper part.

Select "the printer that I want isn't listed."
Click on 'add a local printer or network printer with manual settings.

Click Next.
Select "use an existing port," select "USB" in the menu drop-down.
Click Next.
Select "HP" in the column on the left and on the right, select 'Officejet Pro PCL3 class pilot.'

You can also try the "HP Photosmart PCL3 class driver" or "HP Deskjet PCL3 class pilot."

Thank you.

Tags: HP Printers

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