HP Office Jet J6480 All In One - will not analyze with Mac OS 10,8.3
I could not get my HP Office Jet J6480 All In One scanner after upgrading to 10.8.3.I followed other positions and have installed the most up to date driver (http://support.apple.com/kb/DL907) , but whenever I try to scan from the HP Device Manager or photosmart studio, it says "sorry, scanner could not be initialized. (scanner not found) "I tried to make sure there is no other updates by clicking settings in the Device Manager by clicking on check the updates but it says 'server not available - service software is currently not available. "Please try again later" and I got this error for the last week.
I followed the second set of instructions available here: http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-Software-Update-Server-Unavailable/td-p/18... to try to resolve this problem and install the software found on the link. I restarted my computer and I always meet the same problem.
Note: My printer is wireless and I have not hooked by a cable. Will make a difference?
My printer seems to be printing very well.
Thanks for any help you can provide.
Sara
To add, both HP Device Manager or photosmart studio are part of the software and not designed for Mac OS X 10.8 10.5.
Here are the steps to scan with your printer on mountian lion, make sure to run the software update first to ensure that the latest HP drivers are installed:
http://support.HP.com/us-en/document/c03550518
Where the scanning software do not work as expected, that more probably caused by incompatible drivers installed on your system.
In this case, remember to remove the software by following the HP uninstaller program (under Applications > Hewlett-Packard), rebot Mac and install the correct software by following the steps below:
http://support.HP.com/us-en/document/c03378792
Shlomi
Tags: HP Printers
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