HP officejet 6500 wireless paper jams

I get a paper mismatch error. The document goes to halfway and jams. (not only paper mismatch error message jam). I have two brands of 8 1/2 x 11 top grade copy paper and no work. Both the jam. Anyone?
Thank you

[Moved from comments]

I found the solution on this site. This is the back door which was jarred loose.
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c02731033-6%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&sp4ts.oid=3795309&ac.admitted=1381866164432.876444892.199480143

Tags: Windows

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