HP officejet 7310xi cannot open the window of instructions installed on dell e6520 Win7 64 bit

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• WINDOWS cannot OPEN THE FILE D:\Sources\Install.wim REQUIERED. Make sure that all required files for installation aare available and restart the installation. Error code: 0x8007000D,.

  IM TRYING to re - INSTALL WINDOWS VISTA ON MY T-6321 to the front door, BUT WHEN I INSERT THE DISC, AND INSTALL, a MESSAGE APPEARS SAYING: WINDOWS cannot OPEN THE FILE D:\Sources\Install.wim REQUIERED. Make sure that all required files for installation aare available and restart the installation. Error code: 0x8007000D, SHOULD ALL BE ON THE DISCALREADY?

  Hi JRCLNSIN100,

   

  Welcome to Microsoft Answers Forums.

  We would like to get some more information from you to help solve your problem. You better, please answer the following questions.

  ·         What is the disk you use to reinstall?

  ·         Is this a recovery or reinstalling the disc you are using?

  ·         When exactly do you get this error message?

  ·         What is the edition of Windows Vista, you try to install?

  ·         How old is the drive that you are using?

  ·         How are you starting the installation process?

  After researching the error 0x8007000D code is essentially due to file corruption and a problem with the drive itself.

  First check if you have scratches or dust on the disc and clean the surface and try again.

  To check if the disk is wrong, you will need to copy the contents of the DVD to the hard drive and try to install using that.

  To perform a flat installation of Windows Vista, follow these steps.

  Note The hard disk must have at least 3 GB of free space on the disk for the Windows Vista installation files. The hard disk must have at least 15 GB of additional disk space to install Windows Vista. For more information about system requirements for Windows Vista, see the Microsoft Web site at the following address:

  http://www.Microsoft.com/Windows/products/windowsvista/editions/SystemRequirements.mspx

  1. Insert the Windows Vista installation disc.
  2. Start Windows Explorer.
  3. In Windows Explorer, click to select the drive for the Windows Vista installation disc.
  4. On the Edit menu, click select all.
  5. On the Edit menu, click copy.
  6. Click to select the hard disk you want to contain the flat installation files.
  7. On the file menu, point to new, click the folder, type Windows Vista Setupand then press ENTER.
  8. Double-click the Windows Vista Setup program, and then click Paste on the Edit menu.
  9. Double-click Setup.exe, and then follow the instructions that appear.

  See the link below for more information on flat installation.

  How to perform a flat installation of Windows Vista

  http://support.Microsoft.com/kb/928902

  This problem can also occur if the firmware of the DVD drive is defective or obsolete.

  If the step above does not resolve the question suggests that you install the latest drivers for the DVD player on the computer.

  For more information please visit the link below.

  Error message when you try to install Windows Vista by using the DVD drive on the computer: "Windows cannot install required files".

  http://support.Microsoft.com/kb/930984

  Hope this information is useful.

  Let me know if it worked.

  All the best!

  Thanks and greetings

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Tried to open the Excel spreadsheet in Sharepoint, but get the message "cannot open the window because it contains the following features that are not supported by Excel in the browser: sheet Protection.

  I tried to open this Excel spreadsheet in Sharepoint and received the following message.

  "Cannot open the window because it contains the following features that are not supported by Excel in the browser:

  -Protection plate

  You want to try to open the message in Excel? »

  Learn more about the unsupported features.

  YES                       NO

  When I type 'Yes', I had then the second message.

  "To open this workbook, your computer must have a version of Microsoft Excel is installed and your Web browser must support opening files directly from Excel in the browser".

  What should I do?

  Original title: sharepoint excel files

  Tommy:

  I have 64 bit explore.  So I guess that the thought is that the error message was generated by the incoming file, as I have other files Excel I can access in Sharepoint with no problem?  I sent the file Outlook e-mail and was able to open it with no problem at all.  .

  Thanks for the information,

  Jim

• Cannot open the windows store, a message comes on that I'm not on the internet, or it has expired.

  Original title: 8.0 to 8.1

  Cannot open the windows of my new computer store. I'm now 22 things that are in the box in the store. Whenever I try to open the store, a message lights up, that I am either not on the internet, or it has expired. I don't know what to do. Thank you

  (1) try to reset the cache to the Store: right click on the Windows icon at the bottom left, click Run, type wsreset.exe, enter

  (2) run the troubleshooter App: http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

  (3) (3) partir go to a command prompt (Administrator), run the following commands

  (1) sfc/scannow, enter. Restart your computer

  (2) Dism.exe / Online/Cleanup-Image /ScanHealth

  (3) Dism.exe/online /Cleanup - /RestoreHealth Image, restart, and then try to open the store

  (4) re - run sfc/scannow then restart if necessary

  Hope this helps and if you need any additional aid station and we will be happy to help you.

  The above opinion is mine and mine nothing and does not necessarily reflect that of Microsoft, it's employees, or any other Member of this forum.

  "When we try to take anything by itself, we find it hitched to everything else in the universe."-John Muir

  If this has answered your message please mark as answer

• Cannot open the safari link after installing the iOS 9.3

  Cannot open the safari link after installing the iOS 9.3

  This is a common problem and there is currently no permanent solution yet.

  Try turning off JavaScript under settings - Safari - Advanced.

  I think that apple will figure things out soon.

• Cannot open the Windows Gallery with error message: "you may not have enough space on your hard drive or critical files may be lack of Windows.

  Original title: Windows Photo Gallery problems

  I have a problem trying to open Windows Photo Gallery, when I click on the program tab I get an error message saying: Photo Gallery cannot start. You can have enough space on your hard drive or critical files may be lack of Windows.

  • NO Mahesh B G , is not windows live photo gallery, windows photo gallery & is the message I get "could not open the Windows Gallery with error message: 'You may not have enough space on your hard drive or critical files may be lack of Windows'." Thank you Dave 07/11/2012

  Hi David,

  1. have you made changes on the computer before this problem?
  2. are you referring to the Windows Live Photo Gallery?

  Please follow the methods and mark the question below:

  Method 1:

  Fixed problems with Windows Live Photo Gallery that does not:
  http://support.Microsoft.com/mats/windows_photo_and_slideshow_diag/

  Method 2:

  You need perform a clean boot to prevent any third party conflicting application from interfering with your computer.

  To put the computer in a clean boot State, you must follow the steps in the article mentioned below and check with the question.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
  http://support.Microsoft.com/kb/929135

  Note: You must follow step 7 of the article mentioned above to recover your computer to a Normal startup after you complete all the steps.

  I hope this helps.

• recover my system. used to install Windows Vista. get the message cannot open the file E:\Sources\Install.wim. Also the code error 0 x 80070002

  So all this started because I tried to clean my computer to give to a friend. I tried refomatting the hard drive, but something was wrong here. After that, when I turn on the computer I get a black screen with message Bootmgr missing. I read a little inside and saw that I could download a Windows Vista recovery disk because my computer did not come with one.
  After that I downloaded and burned the ISO image to a CD, things started looking better. I got to the screen when you select the language and keyboard. Then install windows screen. My options there were 'Install now' and 'repair your computer '. When I try to install, I put in my product key that seems fine. The next message I get is "Windows cannot open the required file E:\Sources\Install.wim. The file does not exist. Make sure all files required for installation are available, and restart the installation. "Error code: 0 x 80070002.
  When I try to repair, he said "select an operating system to repair, and then click Next."
  Operating System: Windows Vista (TM) Home Basic (recovered)
  Partition Size: 34318 MB
  Location: (D :) ACER
  If you do not see your operating system listed, click on load drivers to load the drivers for your hard drives. I try to select Windows Vista retrieved and clicked Next, but what is said "this version of system recovery options is not compatible with the version of windows that you want to repair" or get a recovery of tools such as repair system, System Restore, complete pc windows, tool windows and command promy memory diagnostic restoration. the only problem is he says operatins system: (unknown) unknown local disk...

  Any help would be appreciated. Really want to give my friend a laptop that wont even turn on. Laughing out loud

  Was it Neosmart?

  This isn't an installation disc. It's a record of startup repair!
  You use the repair disk option, not Install.

  How to get Vista recovery Media and/or to use the Vista recovery Partition on your computer.

  There is no Vista free download legal available.

  https://secure.TX.Acer.com/rcdb/main.aspx?brand=Acer

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

  See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

  Normally, you have to press F10 or F11; Acer is in some models Alt + F10 at startup to start the recovery process...

  Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Ask them if you can also make recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

  They will tell you how to do this.

  Every computer manufacturer has their own way of making recovery disk/s.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
  A good Vista DVD contains all versions of Vista.
  The product key determines which version of Vista is installed.

  There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  Save all data, because it will be lost during a clean installation.

  See you soon. Mick Murphy - Microsoft partner

• my email is open, but no window shows? I get the email but cannot open the window to see?

  My mail app is open. I get an email, but I can't open the window to see. I restarted my computer and right clicking on the icon to open a new window. What can I do to get the window to open it? I can see my mail on other devices or online.

  Please stop Mail. Force quit if necessary.

  Back up all data before proceeding.

  If you use OS X 10.11 ("El Capitan") or version later, triple - click anywhere in the line below on this page to select:

  ~/Library/Mail/V3/MailData

  If you use an older version of Mac OS X, use this line:

  ~/Library/Mail/V2/MailData

  Copy the selected text in the Clipboard by pressing Control-C key combination. In the Finder, select

  Go ▹ go to folder

  in the menu bar. Paste in the box that opens by pressing Command + V, then press return.

  A file window opens. In it he must be files with names as follows:

  Index of the envelope

  ExternalUpdates.storedata

  Move these files to the desktop, leaving the window open. Other files in the folder can have names more long that begin as above. Move these files, if any, in the trash.

  Mail recovery. It should invite you to re - import your messages. You can get a warning that the index is corrupted and that Mail must quit smoking. Click OK. Generally speaking, the process takes a few minutes, but this can take hours if you have gigantic mailboxes. In this case, you will be able to speed things up temporarily by adding your file to the list of personal information protection in the Spotlight preferences pane. Remove it when Mail has finished importing.

  If the import operation stalls or fails with an error message, quit Mail, delete the two new index files (maintenance of the original that you moved to the desktop) and try again. According to several reports, the second attempt can succeed if one does not.

  Test. If Mail now works as expected, you can delete the files that you moved to the desktop. If not, post your results.

• Cannot open the Windows Update Advisor

  I can't open the Windows 7 update Advisor after the download.  A "open with" window opens and I select Internet explore; " but, I get the message "the target of this internet shortcut is not valid.  Go to the Internet shortcut property sheet and make sure the target is correct. "Follow-up by" ' could not open the Internet shortcut... l '. "  Can you help me?

  Hello

  Are you facing this problem with Windows 7 update Advisor shortcut icon?

  I suggest you run the Microsoft Fix - it from the link and if it helps.

  Difficulty of broken desktop shortcuts and common system maintenance tasks

• Cannot open the windows, want to do a clean reinstall of Vista.

  Drive a Dell Inspiron 530 s, silver, low mileage (2.5 years)

  BACKGROUND

  After making a few updates (iTunes, Java, Windows security), the entire system went down.

  You try to re - start I couldn't open the windows. Repair of the system would not turn on, and I kept circling of "a problem has been detected and windows has shut down to prevent damage to your computer.

  Any suggestions on my screen in question this system repair or - of course - the system restore. Which is nice, if you can get Windows to open, but...

  The instructions for starting a "CD or DVD" switch and put with the disk (provided by Dell with computer) were not working. Well, he tried to work, but turned around again to "a problem has detected...". »

  MEASURES TAKEN

  She drew out to the Geek Squad. Said diagnosis all the hardware is dandy, it's a software problem.

  I brought her home today and now I want to do a clean install of Vista. (Makes one of the Windows platform, less than a year, no problem.)

  SO FAR, I HAVE...

  Tried to boot Windows from the disc. Nope

  Looked all over Kingdom come to get instructions on what to do next.

  I have my files on a portable hard drive, which is not a problem.

  There must be a way forward here - can't be that hard, right? But I don't find it.

  And Yes, I think to Exchange Vista for Windows 7 soon, but would like to make on this machine, because he got a big enough hard and plenty of RAM to my needs for a few more years.

  Thank YOU - HELP is definitely appreciated.

  Tom

  Hi SaturdayNight,

  I hope that is not redundant, but have you seen the following instructions from Dell?  They give information about reinstalling Vista on a Dell machine:

  http://support.Dell.com/support/topics/global.aspx/support/DSN/en/document?docid=339949

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Cannot open the Windows Security Center, nor what I can turn Windows Defender

  Whenever I try to open the Windows Security Center, I always get the same error message "The Security Center Service does not start. Evreytime I try to activate Windows Defender, I get the error "Defander Windows is disabled by group policy"

  I've tried everything I can think of and nothing works. ALSO when I try to delete a file of 50% of the time that I get the message that it requires an Administrative authorization, so I click and give permision, drunk, then when I try again to delete the file, I get the same message, that it requires an administrative authorization.

  He this maybe an a glich error, or is it because my computer is a HP Compaq and ALL settings constantly kkeps change on me no matter what I do.

  I am running WIndows Vista Home Premium

  Hello

  You should try the following steps:

  • Manually start the Security Center Service

  Click Start, click Run, type "services.msc". Scroll down and double-click Security Center. Set starts off in automatic. Click on 'start. Restart your computer and check if it is running.

  • Manually launch the .exe

  Right click and "run as Administrator" on C:\Program Files\Windows Defender\MSASCui.exe

  • Registry

  Look for the value DisableAntiSpyware at:

  HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows Defender and delete who appreciate, but make a backup first.

  • Make sure you have a file named "wscui.cpl" in the Windows\system32 folder. If so, try to start, if not, you can copy it from another PC.
  • http://support.Microsoft.com/kb/927367/en-us

  Perhaps all this steps work for you.

• Cannot open the windows Explorer

  I can't open windows Explorer

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

  Hope these helps.

• Cannot open the windows Vista calendar as it is prevented by a software restriction policy

  
  

  Disabled Windows Calendar never used, but was prevented from opening most of the programs, some are open but more not.get the message was prevented by the software restriction policy

  Hello RANGERS,.

  Click here to view this tutorial with screenshots on how to disable Windows Calendar.
  This implies to modify the Windows registry.

  NOTE: Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.

  If you are not satisfied with the registry change, it might be better to help ask a friend or take your computer to a computer repair shop certified. Before any changes, please create a system restore point, then you can return to this point in time.

  Creating a system manually restore point:
  Right-click on the computer icon in the desktop, then choose Properties
  In the left pane, click System Protection
  Alternatively, to directly access the System Protection tab, click Start and type SystemPropertiesProtection.exe.
  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  Click the System Protection tab and then click on create.
  In the System Protection dialog box, type a description, and then click on create

  This solution should help solve your problem. If you still need assistance, please respond back and we will be happy to help you.

  Sincerely,

  Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Cannot open the Windows backup files

  Windows cannot open files or can not read the text because of the encoding.  backup on USB. files are of quickbook software that contain employee files, w2, s will soon and I can't get information.  starteed problem after the update for service pack 2 auto windows.    backup came from computer running xp and downloaded to a laptop with vista yet neither system will open the files.  software filehelper fixed nothing as he claims, money wasted on unnesassary downloads or repaired.  Please what can I do?

  Please repost your question in Forum Windows Update: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads where the people who specialize in Windows update (including SP2) will be more than happy to help you with your problem.

  Since SP2, you have another option. For now, Microsoft Support offers free technical assistance for any issue related to this update at: http://support.microsoft.com/ph/11732#tab0.

  I hope this helps.

  Good luck! Lorien - a - MCSE/MCSA/network + / A +.

• Cannot open the Windows Firewall, says cannot open for reason unidentified.

  Original title: Windows Firewall problem

  I can not open it says cannot open Windows Firewall for unidentifies reason, someone suggessions?

  Hello

  1. What is the full error message that you receive?

  2 did you a recent software or hardware changes to the system?

  3. what anti-virus software do you use?

  Method 1:

  You can try to start the fixit from link and check if it helps:

  Diagnose and automatically fix problems of Windows Firewall service

  Method 2:

  You can read the article and check if it helps:

  http://support.Microsoft.com/kb/943996

  Important: The above link contains steps to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs.

  For more information, you can view the article:

  Back up the registry

  You can also check out the link and try the steps by Karena Support Engineer on August 17, 2010 and check if this may help

  Unable to activate Windows Firewall: error 0x6D9 code

  Method 3:

  You can also temporarily disable third-party security software and the firewall installed on the system and check the issue.

  If disabling the antivirus software solves the problem, you may need to configure the settings of the antivirus as a result program. Please contact the software vendor for assistance in this regard.

  Note: be sure to enable the security software on the computer after checking the issue.