HP OfficeJet 8500 has more 910 g give up connection every now and then

I explored the forums for 8500 more connectivity issues and did the following, but the problem persists:

I am using the Wi - Fi connection (force 4), web update services and software packages, can use eprint, but printer loses connection (even with eprint servers). I have it set to fax so phone line is connected and noticed that when a call arrives (or goes), it restores the network connection. It seems that he loses the connection when it starts in mode 'sleep'. Is there a way to disable, and then do a test?

I noticed that first print wirelessly from a laptop computer crashes and comes back with an error (sometimes work after a long time), but the second try and then work (it seems that the first test is trying to put the printer back to the mode 'sleep'!)

I have the static IP assigned (in both the printer and the router) and static DNS primary.

I have IP v4 ONLY on the printer.

What can be done? Help, please. The printer is only a few days old!

I finally realized that you can go to the 'Préférences' menu on the touch screen and disable the "power saving Mode" - this apperently solved the "problem of loss of connection" (with static IP/DNS and IP v4 only)- but the screen was continually WE (and quite brilliant - more than a lamp at night!). I also found that there is an option under "Tools" screen saver But the screensaver works just the video "promo" continuously without interruption and with the same brightness on the screen. Is it possible to say 'black' after 10 minutes?

Perhaps HP should provide a screen saver that turns off the display after a period of inactivity.

APPARENTLY, THE LOSS OF CONNECTION BUG IS DUE TO "ENTERGY SAVE MODE" WHERE THE WIRELESS LAN CANNOT DETECT TRAFFIC TO WAKE UP THE PRINTER. THIS SHOULD ALSO BE FIXED IN THE NEXT FIRMWARE.

To SUMMARIZE: In order to avoid the 'loss of connection"(for wireless) perform the following steps:

1 assign a static primary DNS and static IP address (through EWS doing via a browser is easier - see below on access EWS).

2. optional but recommended: connect the printer wireless MAC address to the same static IP address in the configuration of the router (router consult manual or vendor on how to do this).

3. via the integrated Web server accessed through a browser of computer - under 'Network' settings, select 'IP v4 ONLY' (EWS is accessed through a browser on the same wireless LAN by typing http://192.168.1.xxx - where xxx is the IP address assigned statically - you can find it via touching the wireless icon on the screen in the printer)

4. go in the 'preferences' and disable the "power saving Mode" (in the touch screen of the printer interface)

5. optional but highly recommended: turn on the "screen saver" in the "Tools" menu (in the touch screen of the printer interface)

6 see if it the problem slves (mine is running fine since then)

These steps are for HP Office Jet 8500 has more 910 g printer. I hope it helps someone here!

Tags: HP Printers

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