HP Officejet Pro 8600 has all of a sudden is not recognized by only my computer at home

Hi, I have 4 laptops in my house. We have all been connected wireless to my HP printer for over a year. All of a sudden, for some reason, my computer no longer sees the printer. I have an ASUS. I run Windows 7 with the Windows Firewall. My router is a Linksys EA3500 age of 3 months. I can print from each another printer at home, and I can also print from my Android phone. However, when I try to print from my laptop, he says now that it detects a printer has been turned off.  I did everything that I can think of to fix this. The only changes that I had recently installed program AV of Webroot. I can't be 100% certain, but I'm sure that I printed from this facility, and all the other computers on my network use Webroot as well without any problems. Hoping for help. Here's what I've done so far:

  1. Tried troubleshooting printer via the computer. He went through control of the coil and all service that the standard troubleshooting only. It says something about my printer is off. It certainly wasn't, but I unplugged and rebooted just to be sure. No solution.
  2. Noticed the IP has changed on the printer and thought that maybe something with dynamic vs static (don't know much about it) so went to 'update IP address' on my laptop and updated info. Checked the info of the router settings by entering the IP address of the printer in the browser. Printer shows connected and ready and everything seems good. I ping the ip with the results. Mac filtering is not enabled, so I don't need to deal with this. SSID is not hidden. 802.11 configuration indicates that the network type is WPA - PSK WPA2 with AES selected for encryption. As always, it has been.
  3. Double checked to make sure printer was recognizable by my firewall. It is on the accepted list.
  4. Last resort: I uninstalled the printer software and removed the device from my laptop. Attempt to reinstall, but when it gets to the part where it is supposed to search for the printer, it says cannot find. I enter the IP address of the printer and it does not always find. I enter the host name, and it does not always find. As I uninstalled it, I can no longer install the printer at all.
  5. Then to airline pilots and I tried using the installation via the online option. same results. "Cannot find the printer.
  6. I unpugged the printer from the wall, again, this time for more than an hour, hoping that it would reset, but visiting this probabaly account is not the problem since any other laptop can print in my house.
  7. Tried to plug in the ethernet cable and the printer this way. Plugged one end router and another printer according to the instructions of troubleshooting tips. Software disc and it does not install the printer. Change IP address on the printer when I use ethernet and I entered new ip accordingly.
  8. Reset my modem and rebooted. Resetting my router and then used software to reconfigure. do you have the standard "wait ten seconds and a plug in back and restart the computer". No solution.
  9. Check my network wireless adapter setting to make sure that I have more updated drivers. Yes.
  10. Delete everything that relates to my printer in each folder and in regedit.
  11. Tried to reinstall printer wireless both with ethernet. Unable to find the printer so be it.

I haven't changed any settings I can think of since the last printer worked a few weeks ago. As I said, all other computers print perfectly. The only thing I can think of that is different is all oher laptops running Windows 8 and I am always on 7, but it's not serious before, and I can print from the HP printer on my phone software.

Please someone tell me what I'm missing here. I'm going bonkers. Thank you very much to everyone who takes the time to answer on this support forum.

Thank you very much for your detailed answer.

I put a static IP address on my printer to 192.168.1.3. After several attempts to install the printer I just couldn't. I decided to run combofix and after that and a reboot I was able to install the printer successfully. Everything went as it should work. IP address is. I thought I was finally going to solve this problem. Then, I hit print a document and it doesn't have same queue in the printer.  I remembered that I read on how you need to go to the printer properties and make sure that the printer is on the TCIP port with the IP address. That was the problem. He had the bad IP. I changed the IP of what I changed to manually and voila. I print again.

I think everything that happened during the changed dynamic configuration ip 192.168.1.110. I don't understand why all Win8 computers in my house didn't get affected, but I'm just glad that affecting an address static IP did the trick. It has been weeks since I've heard this thud hit sound of my printer from my computer.

Thanks again for your help.

Tags: HP Printers

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