HP Pav TS AIO: The video have sound but the picture is black or green

When you try to view videos FB, I can hear the sound but can't see a black or green screen.  I have usually no trouble watching youtube videos.  I called HP about this issue a couple of months, but the fix was temporary, and I don't really remember what they were doing.  I am not very computer, in order to obtain a detailed help is very appreciated.  I called HP again today, but has not had time to be waiting for an hour, so I hung up.  I know that I might have to call back them at some point, but thought I would try this before you do.  Thanks a lot for all the help in advance...

Jeni4, welcome to the forum.

The first thing I would try is updated Adobe Flash Player.  An outdated version can cause these symptoms.  If this does not work, I suggest to contact Facebook customer service for assistance.  I don't think it's a hardware problem.  They know best their program and should be able to help.

Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

Tags: HP Desktops

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