HP Pavilion Gaming: Touchpad works not when you press keys

As the topic says I can not use the keyboard and mouse at the same time. I tried to disable Smart sense in the Symantecs click buffer settings by moving the slider all the eway to the left, but this has not solved. I also went in the mouse and the parameters of the touchpad and value no delay, but it also did not resolve my problem. I have the latest drivers (19.2.11.38) installed. Is there another setting I'm missing?

Hello

Normally, you just have to disable SmartSense or PalmCheck Control Panel of Synaptics - but from what I've seen, it seems no longer works for Windows 10 versions of this driver.

You may be able to work around this problem as follows.

First, download the Synaptics driver on the link below and save it in your downloads folder.

Version of the Synaptics 17.0.18.8 driver

Disable your wireless card (should be f12 ).

Open Control Panel, open programs and features, right click on the Synaptics driver and select uninstall.

When finished, restart the laptop.

When windows rebooted, open your download folder and re-run the installer of Synaptics - when it is finished, restart the laptop.

Open the Synaptics settings panel, disable SmartSense or PalmCheck , then check if the touchpad works now with a key on the keyboard is pressed.

If so, turn on your wireless card and use the utility on the following link to prevent Windows 10 to update automatically the Synaptics driver.

https://support.Microsoft.com/en-GB/KB/3073930

Kind regards

DP - K

Tags: Notebooks

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