HP Pavilion Notebook - 17 - the g015: didn't laptop computer Pavilion like no correct model of laser recoganised all-in-one

I have a Canon imageCLASS MF8380Cdw laser color while a (copier/fax/scanner/printer) that worked very well with my hp Pavilion. Last week, I had to reconnent the wireless to my laptop and our office. Today when I tried to scan with the Toolbox of the Canon, I get a message saying that the scanner is not installed/enabled, check the connection.  I can print with no complications from my laptop but when I went into the devices, the incorrect printer model is listed (appears as a model of Canon MF8000C class) and not to scan.    I completely lost the scanner on my laptop - all my laptop recognizes the printer or fax, not the scanner isn't at all. He doesn't even get the right model. I have a wireless LAN connection and ironed it at least 4 times. I entered the IP address in the discovery mode: coming up with the wrong model, which has no capability to scan.  I is even more can enter the make and model in the window that used to give me the option ti find by model. I tried uninstalling and reinstalling several times, but unless I can find a way for the laptop to 'find' the right model, it's a total waste of time.  To my knowledge, there has been no change of driver, but the update of hp to my laptop was made last Thursday (3-10) and it was the first time I have tred to scan anything since the update.  Thanks to anyone who can give me a suggestion. Otherwise, I'll have to shoot all my documents, and then add to my system via SD card.

I was able to contact Canon and it wasn't their problem, but it solved. Was not an issure HP either - HP SORRY!  It turns out that is was a problem of update MICROSPOFT. The gentleman of Canon tech support was able to fix part of the problem, but after an hour, the last resort was to uninstall all the drivers of all-in-one and the printer itself, download the new drivers and reinstall everything. I'm back in business! Thank you all.

Tags: Notebooks

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