HP Pavilion Notebook: Error - C:\swsetup\sp71729\x64\HP SimplePass.msi

I posted this problem from someone else who had the same problem 6 days ago and there still must be a response from HP.  The OP has posted his problem a few days previously.  Someone took my message about the same problem as the solution to the problem when it was not. Someone else offered a solution to the problem to uninstall specific updates.  This solution does not work.

When you try to install the update for Simplepass, I get the following error

Dialog box AppHelp cancelled preventing the application start error - C:\swsetup\sp71729\x64\HP SimplePass.msi

The other forum thread is http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Installation-Failure/td-p/51984...

I hope that this post receives an answer from HP!

Number of product HP Pavilion Notebook PC [personal information deleted] all known Windows 10 updates have been installed.

Ladies and gentlemen, a solution has been found - kinda sorta maybe.

I went to chat with Joyce.  She was asked to take the remote access to my computer.  I hesitated because I heard of many horror stories of "technicians" to take control of a computer remotely, but I agree.

It redownloaded the file and installed.  However, when the error message came, she did not click on the ok button.  Instead, the box has closed.  She waited about 30 seconds and viloa, the file has been successfully installed.

Now I don't know if the box instead of clicking on the ok button of closing had something to do with fixing the problem, in fact I seriously doubt.  I suspect that an update or another, either Microsoft or HP had more to do with the real difficulty instead of how the error message has been closed.  As they say, timing is everything.

However, after you restart the computer, I noticed that in my Start menu, all text was almost invisable when I would click the all Apps.  As time passes, it becomes a light gray, then darker and finally white.  It comes and goes, not always white, but not always completely invisable.  Yet once again, I suspect this has more to do with updates that whatever she did.

BUT here's the part maybe kinda sorta.  When I brought this text matter to her attention, she was asked to take the remote again I delivered.  Without asking permission, immediately, she went in my Startup tab in the Manager of tasks and begun disabling and activation of the things that I know for an absolute FACT had nothing to do with why the start menu text changed color.  Then went to msconfig through the run menu and changed a few things in the service menu.  Then it restarted the computer, WITHOUT ANY CARE FOR me!  Now, when the computer has been rebooted first of all, I returned to firefox back to chat with her.  HP cat re-opened immediately in its own window, leaving the opening screen of firefox with the button restore session in a separate window.  When it restarted the computer, I never had the chance to restore my session and I actually lost all tabs through three windows of firefox.  I literally lost 5-6 hours work College that I had done previous.  Lost as in never went.  I tried to rename the previous.js file, but it was too late.  All of the tabs, all work has disappeared.

Morale of the store, if you let someone else take control of your computer, make sure that all THE necessary work is recorded first.  I lost hours of work I can never go back and will have to start over again.  Something like that should NEVER HAPPEN.

Hope that the solution works for those of you are having problems, and I hope that most problems are not created.  I know this well, it will be the last time that someone remote access my computer.  They can text me what to do in the future!

Tags: Notebooks

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