HP Photosmart B209a more: what printer active uses 364 cartridges?

My HP Photosmart Plus B209a reports a phantom paper jam and I forgot to fix that.   If I replace this machine I want to use my big stock of 364 genuine cartridges, then should what active printer I buy?  Help please.

Hey @Brambley,

Welcome to the Forums of HP Support!

I see you have a problem with a false paper jam in the printer Photosmart Plus B209a all-in-one. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, this document explains How to solve paper jam errors on your printer.

If after following the above, you cannot clear the jam, the printer will need to be replaced. You can contact the HP Support by clicking this link and fill out the form below to see what are the options available to them. When you do so, they should be able to offer a model that uses the same cartridges, or they may be able to swap cartridges for you.

Please let me know the results after following the above. If you are able to clear the jam or come up with a solution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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