HP Photosmart D110a: defective HP ink cartridge

Installed a new HP 60XL official black ink cartridge in my printer HP Photosmart D110a.   Error messages immediately began to appear.  I've deleted and reinstalled several times.  Went online at the website of HP and tracking all the troubleshooting steps.  My printer will not accept the new cartridge.  Help!

Hi joymossmiller1,

Since you bought the cartridge hp shopping that I recommend that you only click on the link at the top of this page titled "Ink & toner.  Go ahead and find your cartridge and put in your cart.

You will then see an option at the bottom of the page with a photo of a young woman with a helmet on.  You can click this help and either chat or ask for a phone call.

HP.shopping should be able to arrange a refund or Exchange.

Good luck!
Jean

Tags: HP Printers

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