HP photosmart e 6520 online on laptop, but it's not office
Printer offline on HP desktop, wireless and withdraw. Run the troubleshooting and the message is turn on printer and try again. Printer is turned on.
The laptop, printer works perfectly.
How can I get the Office to acknowledge that the printer is turned on?
Tried to search for drivers updates and control systems ran constantly, without any result.
Hello @wrkeen,
Welcome to the Forums of HP Support! I see that you are not able to print to your HP Photosmart 6520 because it it say that it is in offline mode, even if you see the connected state.
I would like that run you HP print and scan doctor- it was designed by HP to offer users the features and troubleshooting problem needed to solve many common problems experienced with HP print and scan the products related to Windows computers.
If you run the PSDR and still get the error the printer offline, I would like to continue you here: "Printer is off-line" Message appears on the computer and the printer does not print
I'll watch for your reply, please let me know the result.
Thank you
Tags: HP Printers
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