HP Photosmart Premium C410: C410 printer

Printer will copy and print but not scan. Get this message from the solution Center:

HP solutions Center can not run because your device installation is not complete.

Please plug in USB or re-run the Setup program from the installation to a network installation CD.

If it does not complete the installation, or if you do not have the CD, access the HP help files by clicking on the start menu.

When I try to scan from printer, I get the message "try to start the scan of the computer. Download the message even if the lid is down, or if it is raised. Don't see light as suggested in another post. If I have the bulb for the copy would not I for scanning?

I turned off computer laptop and printer. Have uninstalled and reinstalled the printer. Have uninstalled and reinstalled the HP Solution Center. Downloaded the printer driver.  Help HP, does not help.

Printer was given to me and I don't have the installation CD or USB connector.

Hello

Please click on the following link to fix the problem.

http://support.HP.com/us-en/product/HP-Photosmart-premium-e-all-in-one-printer-series---C4/4059515/model/4059651/document/c00040499/

If I am an employee of HP, these messages are consistent with my knowledge and HP is not responsible.

By clicking on the star of congratulations in the post helped you to say thanks.

Please indicate the position that solved your problem as accepted Solution

Tags: HP Printers

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    He can go to power save mode and then do not get enough power to get out. The printer is plugged into a surge protector? If so, please plug the printer directly into a wall outlet. Our printers equipped with a built-in surge look incorporated in the power module so sometimes too much power can be lost when it is plugged into an external power strip as well. In addition, you can disable the option to save energy in total. To do this simply press "setup" key on the front panel of the printer and the arrow 'preferences' and press 'ok '. Left arrow for 'Power saving Mode' and select 'off', click ok and press home (picture of a house). Observe how the printer reacts after rest and let us know if that fixes the problem.

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