HP Support Assistant broke up shortly after the upgrade to windows 8

I use a 4 month old desktop HP Pavilion HPE h9-1130 Phoenix, with windows 8 pro (64-bit). There are 2 or more months, I upgraded to windows 7 (64-bit), and I followed the instructions of the windows Upgrade Wizard 8. He said not to uninstall HP support assistant, so I left. After the upgrade, which went through flawlessly, hp support Assistant works perfectly. But a few weeks or months, he ran an update, and update failed to start and the program crashed. Immediately after that, the icon of Wizard support hp in the taskbar has disappeared, as well as the program itself. It will be displayed on the list of programs, but I'm not able to uninstall or do something with it. I can't either start. I tried to get help from HP customer care, but they were a bunch of idiots who just wasted my time. I couldn't even communicate with them, because they were all Indians and speaks very by the English. I tried to ask to speak with a customer support English agent or a Manager, but they would put me on hold and it would never transfer, so I hung up. I think I spoke to 6 different customer support agents a few week spans and via different outlets (live chat, phone, email). One of the "agents of support" has been so incompetent that he spent an hour on the remote just link sitting there, doing repetitive things I told him constantly, I had already tried, like trying to do a base installation of the Web-_-... That said, I was wondering if someone could help me solve the problem, because I would like to have Deputy support back on my computer. But I am doing nothing tedious as a reinstallation of windows or something like that, because it's just ridiculous for a program very little relevant.

Resolved, by none other than myself. No, thanks to HP customer care, or this forumn. Of a curious, I uninstalled a crap tone of the files and folders that are associated with HP Support Assistant, including HP, frame Support HP, HP Setup, HP Setup Manager support and many other files via Windows Explorer (by searching appropriate tab of the computer), Windows uninstaller and Revo Uninstaller free control panel. Once I felt I had managed to get rid of a bunch of broken files of shit, I tried to install a new HP SA on their site, but it wouldn't work. To fix that, I found that guests "Overwriting" mentioned above has led to the problem, which was "swsetup" and HP SA files have been left and prevented a clean install.  So to fix that, I deleted all pre-existing swsetup and files HP SA from Windows Explorer. After all this, I was able to successfully install SA HP, although I had to download it and then manually start the installation process by clicking on the executable file of the application in the new HP SA folder. Everything seems to work fine now, I ran pretty much all the features of the program and they work fine.  The only thing that seems to be a bit weird is that I updated the original HP Bluetooth driver and rebooted, but it seems not to save the update, as it is still prompting me to do it again.  This isn't a big deal, as an easy solution is just for x on this recommended update and hide.   I will update if something happens, but if I don't update, it means that the product works as it should.  Let's hope I don't have to deal with HP customer support once again, what a terrible experience!

Tags: HP Desktops

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