HP support assistant download

I have a HP g60, I removfed the old HP Support Assistant and went to load down a new it says

ERRO 1316.A network error occurred while attempting to read from the assistant.msi of fileC:\windows\installer\HPsupport then I hit very well and then it says error 1603 Fatal error during the insta; Uh, see Help for windows install (MSI.chm) or MSDN for more information... I jsurt want to reinstall HP support assistant on my HP g 60 windows 7 64 bit

Thanks for any help

Hello

Try the following.

Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - download links are to the bottom of the page - and Save the installer to your download folder.

http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

Then, if you do not have an extraction utility installed, download and install 7-Zip.  Please note that If you have a 64-bit installation, download and install the Installer x 64 64-bit .msi on the link below.

http://www.7-zip.org/

Then, right click on the HPSA installer you download earlier, select Extract 7 - Zip, select the files, and then click Ok.  The newly extracted folder, right-click on UninstallHPSA and select "Run as Administrator" - you may well see no progress of this attempt uninstalling, then leave the laptop at idle for a good 10 minutes before restarting it.

Open your download folder and delete the "record HPSA extracted" so you are just left with the original installer that you downloaded.

Now run Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.

http://support.Microsoft.com/mats/Program_Install_and_Uninstall

Kind regards

DP - K

Tags: Notebooks

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