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• HP Pavilion p6 - 2220t: HP Support Assistant update 11/20/2015 causing several event ID 3 warnings

  HP Pavilion p6 - 2220 produced t NumberB3F79AV #ABA

  Windows 7 Home Premium 64-bit Service Pack 1

  Windows Firewall and Microsoft Security Essentials

  HP Support Assistant 8.1.40.3

  HP Solutions Framework 12.0.30.219 Support

  Since HP Support Assistant updated on 20/11/2015, which has also updated HP Support Solutions Framework on the same day, I get several event ID 3 warnings in Event Viewer on my Pavilion Desktop.  Everyone can repeat 2 or 3 times when the computer is started or wakes.  There are 66 warnings until 6 days.  All come from HP health Active.

  Log name: Application

  Source: HP health Active

  Date: 25/11/2015-22:48:55

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl Diags.PostCodeError = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ****************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:06:13

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception runs a command EXECUTE Casl Diags.ThermalDiagnostics = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ***************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:05:36

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl EmbeddedController.AuditLog.JSON = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  I know it's just a warning and it doesn't seem to affect the performance of my computer that I can say, but I would like to know why it's happening.

  Well, I found the task that updates HPSA in Task Scheduler.  I disabled it by using the Properties window.  On the chance someone may be interested, I'll post how it turns out.

  I hope that I can now keep the HPSA listed for my computer with no additional alert to update again HPSA that generates several warnings and is not compatible with my desktop computer Pavilion p6 - 2220t and/or Windows 7 sp1 64-bit operating system.

  This disabled the HPSA update only not any other.  It seems to be a standalone update for HPSA.

• HP Support Assistant - update for Ralink August 2013

  I posted this under the hardware because it's the Ralink WiFi card, but the problem is an HP support Assistant update then maybe I should have posted here in the software.  Thought I'd try again; no answer on Forum hardware.

  13/11/2013-19:46

  Hello mpw101

  If I understand correctly, you have a desktop PC HP Pavilion p6 - 2220t CTO and run the Ralink SP62055.exe? I have no idea why the Support Assistant recommend this update because it is to the computers of Business model and not your computer. I recommend that you follow the instructions below.

  Step 1. Download this driver to your computer

  Step 2. Go in Device Manager

  Step 3. Right-click on the Ralink Wireless and uninstall (check that you delete the driver when prompted)

  Step 4. Double-click the file you downloaded and install it as it's the right driver Ralink for your computer

  This should solve your problem. Thanks for posting on the HP Forums. Have a great day!

• HP6267c Support Assistant update problem

  HP6267c with Windows 7, Norton 360, Acronis True Image

  HP Support Assistant was working properly until I have been offered and accepted a Support Assistant update today. Now, I can't go in front of the opening screen. Clicking (gray) next, setting, either about has no effect. I've uninstalled and reinstalled the latest version several times, including the use of Microsoft Fixit for uninstall.

  I worked on a "blue screen" kick this PC, and sometimes it can only be started in Safe Mode, although it works normally now, if these problems may be related.

  Hello again hp6267c,

  Thank you for responding to my post, I'm glad to hear than the update of HP Support Assistant solved at least one of the questions. I'm you provide a document from HP support: Windows 7, Vista, XP Product Activation, which will explain how to reactivate your Windows 7 and why it is you are being invited for this key. You want to do before you get locked out.

  Now the update solved your HP Support Assistant may have solved the BSOD problem as well. If you still get this question once please re-post for additional assistance to be resolved.

  Thanks for posting on the HP Forums. Have a great day!

• HP CoolSense disappeared after Hp Support Assistant update

  Hello

  Today the software "Hp Support Assistant" update itself. After this update, I've lost the ability to open a program I used on a daily basis to reduce the noise of my fans: "Hp Coolsense. It is really important for me to control the temperature at wich fans are beginning to increase their rotation, since sometimes I may need a quiet computer, like when im on a school library.

  Thank you for your time.

  Rat... technical term.  Must be the wrong one for your system.

  Ok...

  • Look in your recovery Manager - under "Immediate assistance" > Software Installation

  Find the package here and see if you can load it from the Manager.

  Using Recovery Manager to restore the software and drivers (Windows 7)

  • Search C:\\SWSetup - might be in a folder called HPCOSE?  There may be a configuration file for it to reinstall.

  I'll see if I can find another patch / install the package and I'll post back if I find it.

• HP Pavilion: recommendation of HP Support Assistant update

  Hello

  HP Support Assistant recommended (today) I installed "RealtekRT28723BE/RT281882EE Wireless LAN Driver udate. Have you tried a couple of times and each time I end u without connecting to the net - had to use a restore point for come back to where I was so I used the WiFi AC. I like to keep things up-to-date on my laptop, so I was wondering what I should do to get this recommended update loaded and still have WiFi connectivity?

  TXS

  Okay, I think that the problem is that, as you update the wifi driver using wifi, the connection falls at a point and corrupts files. so my sollution would be to try to download the driver out of his HP and install it "without having to be connected. Here is the link to download the driver

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72517.exe

• HP and HP Support Assistant update

  Is it necessary to have and use the updated HP and HP Support Assistant?  HP Support Assistant does not have everything HP Update done more more? It seems that HP Support Assistant was created to replace HP Update.

  Hello:

  I agree with you.

  The support assistant is a program that includes the search for updates and other features such as air upward, etc..

  I see no need for both (in fact, I see no need of either).

  I mean this... I would like to change the default value of the assistant to support the definition and automatically download and install updates. I read where this thing was running updates the BIOS in the background while people were working on their PC with antivirus running programs, etc., than to have bad things happen.

  If you like the support Wizard, my recommendation is to change the setting to warn and let me choose which updates to install - or what is the closest option to the default.

  Paul

• Message boot fail and OS recovery, HP Support Assistant updates fail to install

  Product has 10, 64-bit windows.

  Before that I got the operating system, when the wizard of Support HP told me that there are updates for my laptop, the updates worked OK.

  Laptop suffered a spontaneous failure to start.

  The only solution I could find was to restore the operating system from the recovery partition.

  However, since I restored the operating system, the HP Support Assistant always warns me that there are updates for my laptop.

  However, after recovering OS when they download, updates now always failed. There is no error code.

  Quote

  Complete installation

  Installation failure

  Intel Bluetooth driver for Windows 10 x

  Endquote

  HP Support assistant, then returns to tell me there is an important update - of course, this is the same update that has failed, and Yes, I tried several times, each time with the same result.

  I never had this problem with Linux.

  GRRRRRRRR!

  I'm done contact HP Support. They gave me with a link to download the update manually. I still have to do that.

  If this does not work, I'll come back to them.

• the upgrade of windows 8 at 81, will be hp support assistant update drivers before you start

  I recently bought fancy m7 j020dx 17 running windows 8, I thought it would make more snse upgrade to windows 8.1 before I install other software and other.  It's not not clear to me if hp support assistant will detect if the drivers I have are all of this to date.  can anyone tell me for sure?  Thank you!

  KevinOr

  Do not use HPSA to 8.1 Windows Installer driver, many system had an accident with the update of the Bios on HPSA

  Download the Bios and the driver manual

  before you start the windows 8.1 update

  Uninstall the Virusscanner and install the new Bios

  http://ftp.HP.com/pub/SoftPaq/sp64501-65000/sp65000.exe

  Download the other drivers from here

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4158&LC=en&cc=us&DLC=en&sw_lang=&product=5447327#N2074

  If you have a problem after installation

  Delete restart driver Intel HD and install the new

  Read the instructions of Windows 8 to 8.1

  http://support.HP.com/us-en/document/c03847367

• HP Support Assistant update 11/15/2012

  I made an update to HP Support Assistant, and after I restarted, he asked if I wanted to keep quick access? in my taskbar. I said

  Yes, but there is no back entrance. How can I get that back?

  Hello

  I just checked the link and it seems to work, so it is possible the site had problems in the last attempt it.  See if it works now, as uninstalling HPSA by using the "Fixit" can correct possible registry and configuration problems.

  Kind regards

  DP - K

• HP Support Assistant update problem

  HP Pavilion dv6-2155dx laptop

  Windows 7 operating system

  .

  I was up later than usual night and the computer was always after midnight. It is usually out before this date. I think that the HP Support Assistant has been programmed to do a tune-up once every two months to 23:00 or 12: 00 but did not a update for a long time because I turn off the computer before the scheduled time.

  .

  The HP Support Assistant started a tune-up as expected but is still running. In my view, it has begun on 28/07/2012.

  HP Support Assistant says "Tune up underway". Happened for several days and don't quit. Until today, he said it as to defragment my hard drive.

  How can I stop and see the results. TS?  All I can find is a list with checkmarks.  There is a red X with the line that indicates.

  Help, please. Thank you

  Cyndi

  {Information}

  Hello

  Unit stop will cause any damage to your device. You can uninstall HP Support Assistant, and reinstall the battery pack closing does not work.

• Pavilion 500: Hp Support Assistant update problem

  I have two updates to do bu, I can't. I can download them, but I can not install them. And there is no error etc. What should I do?

  

  Looks like some software of application/is using the drivers or the drivers to stop updating. You may need to update manually:

  http://support.HP.com/us-en/document/bph07165

• HP support assistant - update card Ralink 802.11n Wireless LAN April 23, 2014

  My HP computer:

  Product name: p6 - 2220t

  Product number: B3F79AV #ABA

  My Ralink 802.11n Wireless LAN card:

  oem230.INF:RALink.NTAMD64.6.1:NDIS61_RT3900E_C1. NDI:5.0.9.0ci\ven_1814 & dev_5390 & subsys_f0511814

  My OS:

  Windows 7 64-bit sp1

  The current version of the driver on my wireless LAN card Ralink is 5.0.9.0.  HPSA now tells me that there is a version 5.0.33.1Ap1 update.

  Last AS HPSA said that there is an update, it was bad and created problems. See http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-Software-Recovery/HP-Support-Asistant-Ralink-...

  Does anyone know if HPSA sends the correct update this time?  I would like to learn more about this until I followed the recommendation to download and install it.  Must what problems/bugs or security issues correct?

  Thank you for your time and your help.

  Hi mpw101,

  I understand that you get an automatic update that indicates that you must install the software driver for your Ralink Wireless LAN card, and I would be happy to help you!

  For your computer, the most up-to-date Ralink Wireless Network Controller Driver is labeled sp58084.exe. I spoke with Dunidar on this subject, and he referred me to a previous post that you created on your network card. That being said, if you update is always at the SP62055.exe, please ignore this update as it is a business unit.

  I hope this helps!

  Concerning

• H9-1245eo: update of inauthentic HP support assistant?

  There are about two hours that I was just browsing by chance youtube, one flashed black control top box to the left of my screen. Quickly, I open my task manager and saw that my cpu was used by an unknown program. The program isn't there anymore so I don't remember exactly what his name was, but I vaguely remember having the word "windows" in it, but also a form of the word "restoration" or maybe another word that was similar to it. Everything went pretty fast.

  I happened to have my office to the top at the moment, and coincidentally, I noticed that right now my office was being changed somehow. At this point, I have a dialog box in the lower right corner of my screen of the hp support assistant telling me to restart the computer and asking me if I want to do it now or if I want to do later. Assistant support on my tray icon had now changed color to a light shade of blue. As I looked closely at my desktop icons, I noticed that the icon hp support assistant had changed to a light shade of blue there as well. By clicking on one of the icons some results in the dialog box opening upward again. Looks like HP support assistant had installed an update on my computer without prior guest or indication he did so beforehand. Is this normal? Is - this as well updates from HP support assistant are supposed to work? Nothing like that's never happened before.

  I got a little worried, so I scanned my computer with malwarebytes and Eset nod32 antivirus, but none of them gave no results. I'm just being paranoid here, or is there something dubious going? For more information, HP support assistant is listed as having been installed today when looking at more in the sections "Add/Remove Programs", echoing 69.7 MB. I also noticed that there is a restore point created at the time of installation which confirms that the restore point would the following program: "HP support assistant 8.1.40.3.

  Here is a picture of new icons, as well as the dialog box that appears when you click on it (it's in Swedish):

  

  @GreenMario3000

  It seems that your HP Support Assistant updated itself the previous 6.x / 7.x version to the newer format HPSA 8.x

  With this new configuration of the HPSA program, you earn a few troubleshooting information - and you lose the ease of development in the older HP Support Assistant that so many people have used over the years.

  Why the tune-up's?

  No idea - HP does not consult with me on politics internal.  The smile.

  FOR INFO:

  HPSA Version 7.7.34.34

  • Assessed through Windows 8.1 - can run on Windows 10 in your environment
  • Provides the functionality of "Developed"

  sp68201 HPSA V 7.7.34.34RevA

  Documentation page: sp68201.cva

  HPSA 7.x is available in the pages of the site driver support for your computer:

  Desktop HP Pavilion HPE h9-1245eo Phoenix

  In this case, the value of the Windows 8 operating system > category utility open tools

  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

  HPSA Version 8.x

  • Assessed through Windows 10 - correct for this OS; may or may not work on your system because of support infrastructure (software support elsewhere on the computer)
  • Does not provide the update function

  sp71727 HPSA V8.0.29.6RevA

  Documentation page: sp71726.cva

  HP PC - troubleshooting HP Support Assistant (Windows, 10, 8)

  This may be the HPSA version that is on your system, now...

  ----------------------------------------------------------------------------------

  You can assign your Notify HPSA as opposed to automatic updates.

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• Update from HP Support Assistant is suspended

  Hello

  I have the latest version of HPSA (7.0.39.15) installed.

  When I am updating all the drivers - updated and tune - aps-> check for HP updates now dialogue screen hangs

  

  My firewall is disabled.

  I use Windows 7 s64 on my HP laptop dv6t-6000 CTO.

  Thank you

  Drugmand

  Go to the control panel. Click programs and features.

  Find the Hp Support Assistant in the list and click on it.

  Uninstall the will appears in the title at the top of the window bar programs and features.

  

  Click on it and let Windows uninstall the application.

  Go to the portal of HP support for your laptop and find the drivers and applications download section. Download the latest version of the HP Support Assistant and install it. Run the HP Support Assistant update application.

  Do not forget to post your positive or negative result.