HP XT Pro Ultrabook spectrum: Spectrum XT Pro will not work without charger

Hi all

Summer look far for an answer to this problem. Made an account here to try to find more answers. So Hello to everyone!

We have an older spectrum XT Pro notebook that I received from another user. When I got up, the battery was dead, and material UEFI scans indicated that the battery needs to be replaced. After checking the part number on the HP PartSurfer's (part number 685989-001), we decided to order online.

It seems that HP does not have this battery more, so we found a second-hand on Amazon. After a week or so, the battery came, and I installed it without problems. The system is turned on without the charger (huzzah!), so I leave this weekend to recharge before putting to sea.

This morning, when I came back to check on the machine, the prosecution was capped at 92%. At first, I thought the battery simply need to be recalibrated, but found that when I removed the charge cable, the laptop is dead immediately. A little worried that the battery I received was defective, I ran once again the analysis of material UEFI. This time, the battery has been reported as OK. Very strange.

I tried updating the BIOS, UEFI material checking, and the drivers on the machine, but none of them make a difference. I unplugged both the main battery and the CMOS battery, but no change in behavior. I have reset the BIOS settings, but there is no change either. If I do a scan of the battery alone or a full analysis, the system reports that all systems are OK.

The only other thing I noticed is that the battery we ordered has a sticker with part number 686189-001, which does not match the one we ordered. The search of this part on PartSurfer number takes nothing. Apart from this sticker, the battery itself is identical, with the same voltage and the same power and the same number of secondary part of the 685855-1 b 1. I guess that it is possible typo, and batteries are indeed identical parts.

If anyone has any ideas why this machine is not working off battery power, I am open to try. The system reports to a high battery Windows, but simply refuses to take this battery when I unplug the charger.

An update:

So I contacted HP on the battery, and they decided to ship a brand new! After installation, the new battery seems to work just like new. Success!

Not sure what was wrong with the old, but happy that I was able to get a fix.

Tags: Notebooks

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