I already pay to use - I update and it refuses to recognize me and 24/7 online chat is 'closed '.

This isn't what I expect. As a paying customer - I had to pay every month for years - I just update APP and now I wonder to start the track and recourse to any kind of support is cat - but the 24/7 chat is 'closed '. WTF maybe if I need to cancel my payments from CC they will contact me. Adobe that sucks seriously. I CAN'T WORK! which means that I can't EAT. FIX THIS SHIT!

Hello

I apologize for the inconvenience.

Please pass by Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

Alternatively, you can also consult Contact Support FAQ: impossible to reach support via the link "Contact us"

I hope this helps!

Kind regards

Sheena

Tags: Adobe

Similar Questions

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    Hi JohnyDick,

    This problem seems to be due to the updates of Windows, although it could be a coincidence.
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  • I try to use Office Update and says I must be signed as an administrator. I am the only user and listed as an administrator? What is the problem? This is a used laptop that I bought. Thank you

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    How to use User Account Control (UAC) in Windows Vista
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    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE21
    Code of Validation caching online: 0x0
    Windows product key: *-* - 73CQT - WMF7J-3Q6C9
    Windows product key hash: RmurcM3ZxzWyfEP9WtPUJw = + KaFG
    Windows product ID: 00359-OEM-8992687-00010
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {110E5798-547C-4E16-A39A-50DED349C409} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7600.win7_gdr.120503 - 2030
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Home and Student 2007-100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->
    [File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office details: {110E5798-547C-4E16-A39A-50DED349C409}1.9.0027.06.1.7600.2.00010300.0.0.003x 64*-*-*-*-3Q6C900359-OEM-8992687-000102S-1-5-21-1802398032-3129996896-1938211476Hewlett-PackardHP G62 Notebook PCHewlett-PackardF.1520100426000000.000000 + 00017B93607018400F804090409Time(GMT-05:00) Standard is03HPQOEMSLIC-MPC100100Microsoft Office home and Student 20071244C54B27D4EF38DlJnqGC9Fs8MocD6cCMmFytChMs = 5160342-81602-924-68546 1

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7600.16385

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1172010
    Installation ID: 016205689981921686173085639011241993609851718900326893
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: 3Q6C9
    License status: licensed
    Remaining Windows rearm count: 1
    Trust time: 09/11/2012 10:47:30

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: n/a
    Beyond: 0x000000000001EFF0
    Event timestamp: 11:9:2012 05:31
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Altered the file: %systemroot%\system32\sppobjs.dll
    Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Altered the file: %systemroot%\system32\sppwinob.dll
    Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
    Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
    Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Altered the file: %systemroot%\system32\drivers\spsys.sys

    --> HWID data
    Current Hash HWID: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqh2tCiMSnBKUf5xvPZkLKSv8k9Gyg ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    HPQOEM APIC-SLIC-MPC
    HPQOEM FACP SLIC-MPC
    HPQOEM HPET SLIC-MPC
    START HPQOEM SLIC-MPC
    MCFG HPQOEM SLIC-MPC
    ASF!            HPQOEM SLIC-MPC
    SLIC SLIC-MPC HPQOEM
    SSDT PmRef CpuPm

    This may simply be caused by a bad set of drivers of technology Intel Rapid Storage Technology-

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  • When using the merge and when to use updated

    Hi friends,

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    ;

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    SequoiaView
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    JDiskReport
    http://www.jgoodies.com/freeware/JDiskReport/

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    CHKDSK
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    Go here and click on the option of adding one plans program pricing and membership creative cloud | Adobe Creative Cloud

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    Hi yejik42305752,

    Please see the following article: https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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  • Buy adobe photoshop and illustrator on the page but I need to reset my mac, mac reset after that I can re - download the software by which already pay?

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    Cloud creation help / Creative Cloud to desktop

    https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

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    http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

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    http://helpx.Adobe.com/creative-cloud/help/install-apps.html

    Install creative Cloud applications

    http://TV.Adobe.com/watch/CS6-creative-cloud-feature-tour-for-video/installing-desktop-app s-of-creative-cloud.

  • Micro says I need to update, and so don't you and then you say, I'm already up to date.

    When I go from MSN (on my Mac), it redirects me to upgrade my browser. I then go to a Mozilla page which tells me that it seems that I use an older version. I then follow the instructions to get an update and tells me that my Firefox is currently up-to-date. I don't like Microsoft made me go through an extra step and the conflicting messages from Mozilla.

    How to do this?

    Save the file on your computer, do not try to run it. Then, close Firefox (the file is already on your computer) find the file and install it.

  • I don't get updates to windows, I used the system and clicked on update

    I clicked on the automatic updates - have not received any...

    You must be level SP3 before you use Windows update.

    http://support.Microsoft.com/kb/2497281
    You may be unable to access the site Web Windows Update in Windows XP, Windows 2000 or Windows Server 2003

    To determine which service pack is currently installed on your computer, follow these steps:

    1. Click Startand then click run.
    2. Copy and paste, or type the following command, and then click OK:

    winver

    A dialog box displays the version of Windows and the service pack that is currently installed on your computer.

    If you haven't already done so, you will need to install the SP2 and SP3 (SP1 note no longer exists).

    How to obtain the latest Windows XP service pack
    http://support.Microsoft.com/kb/322389

    SP2 - http://www.microsoft.com/en-us/download/details.aspx?id=28 (for single PCs too)

    For Windows XP Service Pack 2 installation procedure
    http://support.Microsoft.com/kb/875364

    Steps to take before you install Windows XP Service Pack 3
    http://support.Microsoft.com/kb/950717

    It is stated in "How to obtain the latest service pack XP" is.

    If you have problems obtaining the service pack from Windows Update, you can download the package of standalone update from the Download Center. This page will say that this installation package is intended for it professionals and developers. However, you can download this file safely. The following file is available for download from the Microsoft Download Center:

    Download the Windows XP Service Pack 3 package now

  • Cannot use Windows Update - KB982132 and KB972270 fail to install, error 0x800A0007

    I can't using Windows Update for two 'critical updates of security". I got anumber of error messages, but the last was 0x800A0007. This is nowhere on their support pages. Can someone suggest a possible solution?  (If I can solve this problem, I can get IE9 fixing.) With the help of Windows XP Edition family

    The two KB982132 and KB972270 updates failed to install (twice) with error message that appears now is no longer on the 0x8007001F support page.

    Since that time when I get to "check your computer for Updates" page fails to display and code error 0x800A0007, which also appears nowhere.

    Norton Internet Security Firewall is disabled and the Windows Firewall is enabled.

    Thank you-

    Do not uninstall IE8 or IE7 before doing a repair installation leaves the two Internet Explorer and Windows in a "confused" or "broken" State - so your Windows Update (if any) problems.

    I'm sorry to tell you that your only recourse now formats the hard drive & then by doing a new installation of Windows. [1]

    Follow the instructions in this post of mine in another forum (to-the-letter & in order! ) to restore your computer to a State safe & functional: http://aumha.net/viewtopic.php?f=62&t=44636

    If you need additional help with the clean install, please start your own, new topic in this forum: http://answers.microsoft.com/en-us/windows/forum/windows_xp-system

    Note: The computer must NOT be connected to the internet or local networks (i.e. other computers) in its current state. All your personal data (e.g., banking online & passwords credit card) must be considered at risk, if not already compromised.

    Wish I had better news for you.  Good luck!

    =======================================================
    [1] PS: I learned that the hard way, too, many years ago!

  • I welcomed upcoming window for an update and then they took down my firewall and all my sucurity for a vista 2011 junk and want me to pay. Why and how can I go back?

    I welcomed upcoming window for an update and then they took down my firewall and all my sucurity for a vista 2011 junk and want me to pay. Why and how can I go back? IT DON'T ME LET HIM DO ANYTHING. I'm using another computer to do this because it won't let me go on the internet or access all programs! I don't want to buy the secuirty cause im going to buy another computer soon as soon as sales are made. but I need this one until I can do my school work and Exc...  any help?

    Makes it look like one of these:

    http://www.bleepingcomputer.com/virus-removal/remove-win-7-AntiSpyware-2011

    http://www.bleepingcomputer.com/virus-removal/remove-Internet-Security-2011

    If this is not the case, see if you can find it in this list

    http://www.bing.com/search?q=site%3Ableepingcomputer.com%2Fvirus-removal%2f+Vista+2011&QS=n&SK=&SC=5-51&form=QBRE

    Use the instructions in the manual. Do not download anything from advertising on the page.

    As you can not access the Internet, you will need to download all the tools you need on another computer and transfer on the computer infected with the help of a USB Flash drive.

    You can also try the Microsoft System Sweeper Standlone:

    http://connect.Microsoft.com/systemsweeper

  • I reinstall the operating system and I have to delete all programs, including photoshop and lightroom. I put it again and offered to buy them, even if I already pay for them

    I reinstall the operating system and I have to delete all programs, including photoshop and lightroom. I put it again and offered to buy them, even if I already pay for them

    In addition to the steps mentioned above, you can also try:

    First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

    https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

    Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

    https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

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