I am havimg difficulties to connect to xbox live

IM havimg difficulties to connect to xbox live

Hi Mandy,.

Thanks for posting your query on the Microsoft Community.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. Do you have any specific error message/code when connecting to Xbox live?
  2. Are all the device drivers and updates of Windows updated?
  3. You have security software installed?

If you are unable to connect the Xbox 360 then it could be if some third party services / / start the application of articles is limiting. The question might be if security software restricted to connect.

Try to start the computer in clean boot and temporarily disable security software and then try to connect to Xbox there could be chances that some security software or some startup items is limiting to connect.

Step 1: Perform the clean boot.

Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135/en-us

Note: See "How to reset the computer to start normally after a boot minimum troubleshooting" to reset the computer to start as usual after a repair.

Step 2: Temporarily disable security software.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

I suggest update you also the XBOX 360 by following the steps described in the article mentioned below and see if it helps you to solve the problem.

How to get a new Xbox 360 update

Hope it would help. If problem persists always post returns with the required information and the result of the proposed suggestion, we will be happy to help you.

Kind regards

Tags: Windows

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