I bought a license to convert files earlier in the year - I don't have the laptop I downloaded it on more - how can I access it?

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  Hello

  Please post in the forums for your version of Windows.

  Ask a question in a select Technical Forum here appropriate injector:

  Microsoft Community - Forums
  http://answers.Microsoft.com/en-us

  Please provide all the information we need to help us help you.

  How to ask a question
  http://support.Microsoft.com/kb/555375

  =================================

  These methods should help for Windows 7 or Vista.

  References to Vista also apply to Windows 7.

  You can try to fix it with Safe Mode - repeatedly press F8 as you bootup. THE ADMIN
  Safe Mode account has no default password (so unless someone changed
  the password should be available).

  Some programs such as the Google Updater (if you've added the Google toolbar,
  Chrome or Google Earth) has been known to cause this problem.

  Error message when you log on to a Windows Vista-based or Windows 7
  computer by using a temporary profile: "the user profile Service has no logon.
  Unable to load the user profile.
  http://support.Microsoft.com/kb/947215

  Difficulty "the user profile Service has no logon. User profile cannot be loaded. "Error in Windows 7
  http://www.SevenForums.com/tutorials/186131-user-profile-service-failed-logon-user-profile-cannot-loaded.html

  How to fix error "the user profile Service has no logon. Could not load user profile. "in
  Vista & Windows 7.
  http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

  How to fix error "your user profile was not loaded correctly! You have been connected with a
  temporary profile. "in Vista & Windows 7.
  http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.html

  BE VERY CAREFUL IF YOU USE THIS ONE:

  DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrupts you are TOAST.

  ----------------------------------------------------------------------------------------------------------

  For Windows 7:

  How to enable or disable the built-in Windows 7 Administrator account
  http://www.SevenForums.com/tutorials/507-built-administrator-account-enable-disable.html

  Use the hidden administrator account to lower your user account APPLY / OK then
  Raise it to ADMIN. This allows clear of corruption. Do the same for other accounts
  If necessary after following the above message.

  You can use the hidden - administrator account to make another account as an ADMINISTRATOR with
  your password even (or two with the same password) use a test or difficulty to another.

  You can run the command Admin account hidden from the command prompt
  from there if necessary.

  How Boot for Windows 7 System Recovery Options or use a Windows 7 boot disk.
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  What are the system recovery options in Windows 7?
  http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7

  How to create a Windows 7 - free methods system repair disc
  http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

  ----------------------------------------------------------------------------------------------------------

  For Vista:
  
  How to enable or disable the real built-in Administrator account in Vista
  http://www.Vistax64.com/tutorials/67567-administrator-account.html

  Use the hidden administrator account to lower your user account APPLY / OK then
  Raise it to ADMIN. This allows clear of corruption. Do the same for other accounts
  If necessary after following the above message.

  You can use the hidden - administrator account to make another account as an ADMINISTRATOR with
  your password even (or two with the same password) use a test or difficulty to another.

  You can run the command Admin account hidden from the command prompt
  from there if necessary.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  What are the system recovery options in Windows Vista?
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

  How to create a Vista - free methods recovery disk
  http://www.Vistax64.com/tutorials/141820-create-recovery-disc.html

  ---------------------------------------------------------------------------------------------------------

  If you can't access your old account you can still use an Admin to migrate to one
  new (remember to always leave an account Admin who is not used except)
  to test and difficulty).

  Difficulty to a Vista - corrupted user profile
  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  Difficulty to a corrupt user - Windows 7 profile
  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">