I bought a photo twice and as return - what to do?

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• I bought the photo Illustrator and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Hello 11/18/2015 I bought Illustrator photo and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought Garageband and want to use it on my laptop and desktop. What do I have to pay twice for Garageband?

  I bought Garageband and want to use it on my laptop and desktop. What do I have to pay twice for Garageband?

  If you get it from the Mac App Store, no, so that you use the same Apple ID on both computers.

  If you use one iLife DVD other than a bunch of family, Yes.

  (139567)

• I bought a student permit and I guess use two devices, one in my pc and the other in the mac... maybe in the fact that I did a migration of a disc my pc and your server had counted twice... (?) Please let me know regards Edoardo

  I bought a student permit and I suppose to use on two devicesone in my pc and the other in the mac... maybe, I did a migration of a disk in my pc and your server had counted twice... (?) Please let me know regards Edoardo

  Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations on one account CAN NOT be used at the same time (to be noted in the link above of the license)

  Remove the license on a computer http://forums.adobe.com/thread/1442423?tstart=0 clouds can help

  -read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  Sign in your account of cloud on computer A or B to be able to use on computer C

  -via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• I bought 10 photos and 3 of them have been released me with adobe watermark

  I bought 10 photos and 3 of them have been released me with adobe watermark

  Follow these steps to download without watermark: I downloaded my 10 free images and they all have the Adobe watermark on them, so I can't use them. Why do they have a watermark on them?

• I have other six months ago remains photo elements 11 bought me via computer and computer was broken and I repeat in all but I can't find home photo elements 11 to download

  I have other six months ago remains photo elements 11 bought me via computer and computer was broken and I repeat in all but I can't find home photo elements 11 to download

  Hi Jolene,

  Please use the link below

  Download Photoshop Elements | 10, 11, 12, 13

  ~ Assani

• I bought Illustrator for a month, but when you try to run the application, it asks me to 'renew subscription '. I have tried reloading illustrator twice and reloaded CreativeCloud but it still does not work. What else can I try? I immediately need to HAVE

  I bought Illustrator for a month, but when you try to run the application, it asks me to 'renew subscription '. I have tried reloading illustrator twice and reloaded CreativeCloud but it still does not work. What else can I try? I need immediately GOT to work

  Log, activation, or connection errors. CS5.5 and later versions

  Mylenium

• I just bought an iPhone 4 and it's not let me download from the App Store because it says I need iOS 8 but the iPhone 4 does not support 8, how do I get apps?

  I just bought an iPhone 4 and now I can't download apps from the App Store because it says I need iOS 8 but the iPhone 4 supports ios 8, how can I download apps?

  Return the iPhone 4 and buy an iPhone more later from model.

  The iPhone 4 does not support any version of iOS iOS 7.1.2 above.

• I recently bought an iphone 6s and I'm having a hard time activating my number imessage FaceTime.

  I recently bought an iphone 6s and I'm having a hard time activating my number imessage FaceTime. I migrated to an iphone 6 and where everything worked like a charm to a nightmare without end I tried all support apple suggests more change my sim card, twice, even try different phone numbers did not work. I spoke with my carrier to check any international obstacle on my serve - no luck there. Contacted by phone - apple support chance either. I EVEN DEMANDED TO REPLACE MY UNIT WITH a DIFFERENT ILS DID and guess what - STILL NOTHING! I'm running out of ideas and patience. I even tried my number deauthorised for imessage/facetime and the Lady at apple support had no idea they could that, even if Apple has a webpage set up for that matter! Last but not least, I charged a sum of rediculus of money for "Invincible" sms for activation of apple through my device for activation - ALL for NOTHING! Can someone in the Apple support give me a solution to this?

  What country are you in and who is your provider? iMessage and FaceTime activation use SMS to the Apple activation servers to the United Kingdom. If you use a carrier not supported, it may not work. If you use a supported media, make sure you have your account set up properly for an iPhone.

• Cancel Icloud photo storage and process to not lose the photos?

  I have a question for the Group:

  I have 7 000 photos that are based on iCloud photo storage. I know that like want to pay for storage.

  What is the process to cancel without losing any of my photos?

  Do I have to download all photos of the original library, then cancel?

  Also, I recently bought an IPhone 6. I did not notice that the iCloud photo library has been activated on the phone and therefore 5 000 photos and video are now on my phone. How can I safely remove them without losing the original photos? I have disabled iCloud photo library now but to delete all photos, the phone is off.

  Any help appreciated. Thank you!

  Jenniferwillow wrote:

  Do I have to download all photos of the original library, then cancel? YES

  Also, I recently bought an IPhone 6. I did not notice that the iCloud photo library has been activated on the phone and therefore 5 000 photos and video are now on my phone. How can I safely remove them without losing the original photos? I have disabled iCloud photo library now but to delete all photos, the phone is off. Because you have disabled iCloud photo library on the phone, you can safely remove the pictures on it without affecting anything else.

  Any help appreciated. Thank you!

  An excerpt from the Apple Support Article:

  How can I remove iCloud all the contents of the library of photos to iCloud and my devices?

  To turn off your iCloud photo library, follow these steps:

  • On your iPhone, iPad or iPod touch, go to settings > iCloud > storage > storage management > iCloud photo library, and then select Disable and remove.
  • On your Mac, go to Apple menu > System Preferences > iCloud. Click on manage, select Photo library, and then select Disable and remove.

  Photos and videos will be stored in your account for 30 days. To download your photos and your videos on your iOS device, go to settings > iCloud > Photos and select Download and keep the originals. On your Mac, open the photo, choose Photos > Preferences, and select to download the originals of this Mac. You can also select the photos and videos you want tΘlΘcharger iCloud.com.

  Here is the link to the entire article: get help with your iCloud photo library - Apple Support

  See you soon,.

  GB

• Toshiba Satellite bought by * library was previously owned / returned

  No one knows who the most direct contact point would be to point out that the new Satellite L505-13W, I bought at * bookstore in Madinah Saudi Arabia * _was previously bought a month earlier, contained several hundred meg files (including illicit materials) and was returned for errors with the webcam hardware and audio - THEN SOLD for FULL PRICE ON THE DISPLAY SHELF_ AGAIN

  They have deleted all the data, change the operating system in Arabic mode and deleted all restore points that were in place plusent disabled the function of catering - (easy fix).

  I can't find all the email addresses to report this situation too or to get a solution

  Bosco

  Post edited by: Admin

  This strange s
  In case you I would go back to the dealer and would like to request a refund

  Sorry, but that's all I can suggest in this case

  Welcome them

• When I try to register (Photo Story 3 has encountered a problem and must close) what I do

  Original title: photo story 3 error

  When I try to register (Photo Story 3 to encode a problem and must close) what I do

  Hello

  1. were you able to use Photo Story 3 without any problems before?
  2 have you made changes on the computer before this problem?
  3 - what you want to say that you get this error message when you save slide show?

  Check if the problem persists the State of clean boot and send back the same.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  Reference:
  How to configure Windows XP to start in a "clean boot" State
  http://support.Microsoft.com/kb/310353

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
  a. click Startand then click run.
  b. type msconfigand click OK.

  The System Configuration Utility dialog box appears.

  c. click on the general tab, click Normal Startup - load all device drivers and services and then click OK.
  d. When you are prompted, click on restart to restart the computer.

  Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Reference:
  Using the event viewer
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true
  Understanding of event viewer
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true
  Procedure to view and manage event logs in Event Viewer in Windows XP
  http://support.Microsoft.com/kb/308427

• Bye the same photo twice

  Hey Adobe,

  I just accidentally bought the same photo twice license #.

  Can please manually reverse you this image purchase?

  Thank you

  Melanie

  Hi melaniec17348320,

  I added a picture of credit to your account, so that you can register a different image instead.

  I hope this helps!

• I bought a photo of $499,99, how to cancel this by mistake!

  Hello

  I use StockAdobe at work, I connect with the account of work and I used to buy images to $0.99 and I think they have a plan of the year. 2 pictures of $499,99 each, I bought by accident! and I mean by chance because if I had noticed the price I wouldn't buy these, I bought 20 images at a time and they went without me realizing it, they slide toward the top of my eyes since I'm used to the number "99".

  So now I'm really worried and I would like to know what is this charge will reflect on the behalf of my boss, and what can that do to cancel this license I bought by accident. The photos have not been used. Please help me!

  Thank you

  Answer posted here - Re: why image is $499.99 107478711?

  Thank you

  Bev

• help I lr4 and I can't download raw photos from my nikon d750 what should I do, I don't want to have to spend more money :/

  I bought lr4 earlier when I had a d5100 and had no problem download from raw formats I stopped using it for some time and had to get a new hard drive for my mac, in doing so, I had to reload lr4 now, I have a new camera which is a d750 and its not letting me upload photos in raw format do - what I do :/

  The D750 needs at least LR 5.7 or higher to function. If you don't want to upgrade, the only option is to use the DNG Converter on the raw images that will make them able to be read by LR4.

  The Plan of photographers gives you LR and Photoshop and is the cheapest option, you can find LR5 on Amazon or similar, but is no longer available from Adobe themselves!