Connect to support the community redirects to new account set up

I was looking for answers to "spinning beach ball" for my husband and had to change the password on their computer, as he had forgotten it.  Since then, when I "sign in" to the community to support him on his computer, I am redirected to "create a new account page.  Obviously, I'm sending you this from my computer, but I have identified his computer in the answers below.  Any thoughts?

Meg

Have you changed his password Apple ID? In this case, this is how the best way is accomplished:

Change your Apple ID - Apple Support password

Or are you referring to his admin password account on the computer?

Tags: Using Support Communities

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