I bought AdobeCC device and user licenses for education, but have problems installing.
I bought AdobeCC device and user licenses for education.
1:
I'm not able to install Acrobat Pro. I can thoose app and it is downloaded, but when I run the AdobeCC.msi Acrobat Pro is not installed. Why?
I have no problem with the installation of Photoshop and Illustrator.
2:
I have a problem to update Photoshop and Illustrator.
The option is not "active" in the Help menu.
3:
A reason, it is not the same version that is installed as a device license and user license. The license of currency seems to be newer than the user license. How is this possible when the license are ordered at the same time?
Hello
If you have used creative cloud package manager to build your package, then please note the following.
1 acrobat is what we call an exception and are located in the folder of Exceptions. To install it, you must use the correct settings which are noted in the text of the Exceptions, and can also be found here. https://helpx.Adobe.com/creative-cloud/Packager/using-exceptions-Deployer.html
Then run the following command before you deploy your msi
exceptionDeployer.exe - workflow is install - mode = pre - installLanguage = de_DE (change the language accordingly).
An example script can be found here: http://pastebin.com/nktBUZdL
2. in creative cloud links Manager, there is an option to block users from using the Adobe Update Manager. This could explain the problem with the update.
See the screenshot below:
Tags: Adobe
Similar Questions
-
Get a pop-up box 'Please indicate the password and user name for Proxy server"...
I don't know what to do... Please help.
Hi G-R-O-C-K,.
Looks like you're behind a limited connection / network.
These are the entries, you need to add:
https://na1mbls.licenses.Adobe.com
https://IMS-NA1.adobelogin.com
https://adobeid-NA1.Services.Adobe.com
https://na1r.Services.Adobe.com
ccmdls.Adobe.com:443
IMS - na1.adobelogin.com:443na1r.services.adobe.com:443prod - rel - ffc - ccm.oobesaas.adobe.com:443
LM.licenses.adobe.com:443
www-DU1.adobe.com
When you try to connect to WIFI, try connecting with a cable and see if you get the same.
Otherwise, see: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Hope this helps you solve the problem.
Kind regards
Harrie
-
I have CS6 web and design premium for Windows, but I bought a MAC and I was wondering if I can download serial number to work on the MAC instead of my PC?
Thank you very much
Aimee
Product change or the language platform
You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:
l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm
-
How can I add/install a new application Adobe Creative cloud on my computer? My Department uses VIP device licenses for education.
I have a set of applications Adobe CC that comes from a package installer. A new plan should be created just to install the additional application?
What update of applications (for example, the transition to the latest version of Adobe first Pro 2014)?
I'm sorry.
Applications must be made through Packager only.
You can create packages for them, if you wish.
-
Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?
Thanks, but it seems that only work with the latest versions. I have 12 items. Think I need to upgrade, but it's ok.
-
After the use of any USB device, I stopped the device that comes in the window telling me it is safe to remove the device and then my computer crashes I have to make a difficult start to resume what I was doing. It is on a Toshiba Satellite running Vista
Hello
Follow these steps to remove corruption and missing/damaged file system repair or replacement.
Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN
sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------
Then lets refresh the USB stack
Control Panel - right CLICK on EVERYTHING - Serial USB controllers - Device Manager and UNINSTALL
all except the category itself - REBOOT - it refreshes the drive and battery USBThis KB shows XP how to and the method of Vista is identical
http://support.Microsoft.com/kb/310575----------------------------------------------
If necessary try these two:
Tips for solving problems of USB devices - and a Mr Fixit
http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGBHardware devices not detected or not working - Mr. Fixit
http://support.Microsoft.com/GP/hardware_device_problems------------------------------------------------------------------------------------------
If no joy, see Toshiba Support and/or their forums:
Toshiba support and drivers
http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp?NAV=downloadToshiba Support Forums
http://laptopforums.Toshiba.com/Contact Toshiba
http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/navShell.jsp?CF=su_contactI hope this helps and happy holidays!
Rob - bicycle - Mark Twain said it is good. -
Is there a way I can personally verify my I Pad Pro to see if it has been refurbished, because I paid the FULL PRICE $$$ for this but have not begun it upwards again and I have a suspicion, it is refurbished! Can I bring to an APPLE STORE and have them check for me?
* Because if it is I never purchases in this store ever again, but I WANT it CHEKED OUT by myself if I can.
Please help as soon as POSSIBLE due to delays return date.
Thank you all
Makes you think about the iPad Pro you received is a refurb?
Apple, general, selling and shipping of refurb in the plain, non-description boxes/packages.
-
I bought Adobe Acrobat DC, it's for PC, I have a Mac, how do I that?
I bought Adobe Acrobat DC, it's for PC, I have a Mac, how do I that?
Hi Lana,
Continue the conversation on your thread previous link: Mac - ordered Adobe Acrobat DC it's PC only
Kind regards
Rahul
-
Hi, on some sites of adobe muse, when I load, I get a mobile version of the site (on a laptop). I tried to remove the 'phone' and the words after that on the address bar and even cleaned my browser, but the problem still exists. What can be the reason? I am using Lenovo y50... help me please
The y50 Lenovo is a hybrid and that manufacturers are especially ThinkPads, I guess that Adobe sees it as such is why you get the phone display.
However, you can delete the 5876 to get a view of the desktop and all do it muse site
for example, the home page
change the /phone/index.html to businesscatalyst.com/index.html to see the office... I suppect you forgot the slash so delete/phone phone not only
Office ex = yourweb page | Home
-
When I install CS5.5 (upgrade) in a new computer, it says that there are no old version in the computer. I have older versions CS3 and 1.1 What do I have to install them also?
Laughing out loud
but after you have entered your serial number of cs5.5, the installer will search your computer for cs3. Unable to find the Setup program will present a drop-down list of previous versions. Select cs3. you will be prompt to enter the serial number for cs3.
Enter the correct number at the right time and proceed with the installation.
-
I have problem install photoshop5.5 and 6.0 software upgraded. The software, future error message
Error checking version of photoshop or ImageReady qualification has not been detected. Please try again or cancel the installation if you have a valid copy of photoshop or ImReady that was detected. Please call Adobe Customer Service. . Someone help me please
Phillip winter
If I'm just remember, you need to enter your serial number of photoshop 5.5 when you install the upgrade photoshop version 6.
The number that is on the upgrade to photoshop registration card 6 does not work for the installation of an update to photoshop version 6.
-
I put live electronic windows on my computer. All my settings are correct for my pop account, but have problems to receive me mail. can you help me?
Hello
The question you have posted is related to Windows Live; This is why it would be better suited in the Windows Live community. Please visit the link below to find a community that will provide the best support.
-
I go into my library and I can not download these images purchased. I tried several web browsers and nothing.
Hi Esteban,.
To download the images of the reserve directly on your computer,
1. go on the Homepage Adobe Stock.
2. sign in with your Adobe ID
3. click on the down arrow next to your name and choose the license history.
4 find your image and click on the ID # go to the image page
5. on the image page, under the terms of the Standard license, you can click on the down arrow beside "save in XXXX".
6 look to the right under 'Device' and choose 'download '.
This will save on your computer. Follow the screenshots (with the rise of the numbered steps listed) for clarity.
NOTE: If you have trouble licenses or get errors, it is a known issue and the workaround is to clear you cookies and cache in the browser.
Mike
-
Convert device named user licenses
Hello
I am a computer scientist at my University and try to convert our Marketing team to license user name of materials. What should I do to achieve this? When I disabled the device licenses, it says just that the "license for this computer has been denied", but do not give me the ability to connect to the Adobe ID associated with who was invited to the team for user licenses.
Help!
Missouri Spartan
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
-
two questions-licenses for education to the Mexico and facilities for Win and Mac
Hello
I have two Questions
first of all - I work in a Mexican school, there is some way to purchase a license with education discounts?
Second-if I buy a license of the creative cloud, I can install apps in my pc and my Mac?, or only in one Machine?
Thank you for all.
Concerning
1 student software discounts, the eligibility of the student. Adobe
2. you can install on an unlimited number of pc and mac (with the recent os). the only limitation is that you can sign-in (and open) cc programs, at most, two computers at a time. But even that isn't a drawback for a single user.
Maybe you are looking for
-
Hello This question was easy to fix on my iOS devices, but on my iMac its driving me nuts. I recently changed all my accounts pop3 to iMap to sync all of my accounts on devices to save time deleting emails but my iMac will not play. I used to use the
-
Portege 400: CD/DVD-ROM does not recognize the CD more
Hello I have a portege 4000 with a CD/DVD-ROM SD-C2502 drive.It accepts allright DVD but can't read CD (both data and music) more. The error message indicates the data format is not supported by windows, or there is a formatting error. Things has bee
-
Download from iTunes store files damaged
I bought a song which apparently have not downloaded correctly. iTunes does not let me play. The program stresses the fact that my computer Apple id should be my wife. Seems that the rest of the music plays very well. How can I fix it. iTunes for Win
-
In Vista, after you delete all data on hard drive, now get the access denied error
I deleted all the data from my hard drive. everything works, but I can't copy or move my files anywhere. When I opened my hard drive, access is denied. I connet Internet can´t or other. I ve tried to use the restoration of the system, but still the s
-
Hello I get the following message appears when I try to start a remote desktop connection (the shortcut target is % windir%\system32\mstsc.exe). This used up until one of my pc, including all upgrades of Windows reinstalled. It is on a Windows 7 pc w