I bought AdobeCC device and user licenses for education, but have problems installing.

I bought AdobeCC device and user licenses for education.

1:

I'm not able to install Acrobat Pro. I can thoose app and it is downloaded, but when I run the AdobeCC.msi Acrobat Pro is not installed. Why?

I have no problem with the installation of Photoshop and Illustrator.

2:

I have a problem to update Photoshop and Illustrator.

The option is not "active" in the Help menu.

3:

A reason, it is not the same version that is installed as a device license and user license. The license of currency seems to be newer than the user license. How is this possible when the license are ordered at the same time?

Hello

If you have used creative cloud package manager to build your package, then please note the following.

1 acrobat is what we call an exception and are located in the folder of Exceptions. To install it, you must use the correct settings which are noted in the text of the Exceptions, and can also be found here. https://helpx.Adobe.com/creative-cloud/Packager/using-exceptions-Deployer.html

Then run the following command before you deploy your msi

exceptionDeployer.exe - workflow is install - mode = pre - installLanguage = de_DE (change the language accordingly).

An example script can be found here: http://pastebin.com/nktBUZdL

2. in creative cloud links Manager, there is an option to block users from using the Adobe Update Manager. This could explain the problem with the update.

See the screenshot below:

Tags: Adobe

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