I bought AI CC but I can't download the desktop application

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• I have adobe story, but I can't download the desktop application, because it is out gray from the Project menu, can someone help me in troubleshooting this

  As mentioned in the title, I can't download the application Adobe Story. By connecting to the version of the browser based, it is clearly stated in the upper left corner that I use Adobe Story Plus(not Story FREE).

  When I try to download the desktop application, it is gray out, and I can't click on it to start the download process.

  With the recent release of the creative cloud, Adobe Story branding was changed to Adobe Story more.

  You can find out if you are using a free version of the story, if there is a label 'Upgrade Now' in the upper right corner (next to the logout button)

• I bought indesign yesterday but I can't download it. It gives me the opportunity to trial and the cloud is loading but does not

  I bought indesign yesterday but I can't download it. It gives me the opportunity to trial and the cloud is loading but does not

  Hello

  You can also visit the links below for help:

  For the trial:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  For cloud creative loading (spinning wheel):

  Does not open App | Wheels of progress turn continuously

• I bought Adobe Muse but I can't find the serial number anywhere. Where should I look?

  I bought Adobe Muse but I can't find the serial number anywhere. Where should I look? I have a good number, but I have received no letter from Adobe.

  Hello

  CC of Muse doesn't have the serial number for installation. You could get this prompt because of some networks of communication-element blocking with Adobe servers.

  Please try the following: -.

  (1) If you are on a MAC: -.

  Press shift + command + G (another Finder, go--> go to folder) to open go to folder.

  Type / etc, and then open the file called hosts.

  Check if you have any Adobe associated entry in the file.

  If so, please rename the file and check again.

  (2) If you are on a windows machine: -.

  Browse to the location:-C:\Windows\System32\drivers\etc

  Open file "hosts".

  Check if you have any Adobe associated entry in the file.

  If so, please rename the file and check again.

  Kind regards

  Neha

• I download the ios9.2 but I can't download the application on the Apple App Store. Some people say to delete the old App Store, but cannot download the new App Store. Please help me. Thank you.

  I have download the iis 9.2 application, but I can't download the application on Apple App Store.Some people say need removes the old App Store and download the new AppStore.I can not download the new app store. Please help me. Thank you.

  Can't download what app? What happens when you try? The App Store is part of the operating system. You can not download separately.

• Hello, I agree with creative cloud and log, but I can't download the full version just the test version? Why? Someone help me please.

  Hello, I agree with creative cloud and log, but I can't download the full version just the test version? Why? Someone help me please.

  Hi Bruno.

  Please check the link and try:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Let me know if this helped!

  See you soon!

  Chirag

• I had paid an annual plan for the adobe illustration but I can't download the program.

  I had paid an annual plan for the adobe illustration and received an email with my contact information order in which they say they received my payment. And when I get home my account online, the plan appears but I can't download the program.

  To download and install CC, please visit these links:

  FAQ: How to download and install the Adobe Creative Cloud Desktop App?

  FAQ: How to download and install creative cloud applications?

  FAQ: How to install previous versions of creative cloud applications?

  FAQ: How to launch creative Cloud Apps

  If you try or buy instead of the download, please see the suggestions in this FAQ:

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Just bought a new computer, how can I download the program on the new computer?

  Just bought a new computer, how can I download the program on the new computer?

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 5.7.1. 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• My credit card was charged but I can't download the purchased software.

  My credit card was charged at 09:32 amounting to RM1860. But I can't download the purchased software. And I do not have a tracking number. Help, please.

  After you contact adobe by CAT, problem solved. Thank you.

• Hi, I can't download the lightroom application - it is not connect the CC

  Hi, I can't download the lightroom application - it is not connect the CC

  Using creative cloud | Download error in the applications tab of Creative Cloud Desktop Application

• You can directly download the CC applications and authenticate with my adobe cloud identification information without using the desktop application? whenever I have try with the desktop app it says impossible to arrive on the same adobe servers when I'm c

  Hello

  You can directly download the CC applications and authenticate with my adobe cloud identification information without using the desktop application? whenever I have try with the desktop app it says impossible to arrive on the same adobe servers when I'm connected to the Internet and I don't have any active anti-virus software?

  Thank you

  No application of cc, no clouds. It's the simple truth here. Programs cannot operate without him, since he controls the installation and licensing. the rest, we do not know, since you have not provided any useful technical information. Start by reading this (yet?):

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  What also good technical details are necessary.

  Mylenium

• I have a license for CS5 Web Premium (Dutch), but I can't download the right version.

  The version of English, but now, my series is invalid. Where can I download the Dutch version to CS5 Web Premium. Lost my disc

  Or y at - it a way to get my series transferred to a valid English version? Thanks in advance!

  See if the Dutch version is available via the alternative download site.

  You can download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  CS5 is not eligible for a language Exchange.  Does only the latest version, CS6.

• I have Iphone 6, but I can't download the Facetime app

  I can't download the Facetime app

  FaceTime can not be downloaded at all since it is a pre installed applications. In addition, if you live in one of the countries of the Middle East where the Government has banned the use of FaceTime, you won't have it on your device.

• I bought adobe photoshop elements 13 and first 13 items, I downloaded photoshop but I can't download the first. I have the serial number, I check but I can not find where to try to download my product again. Can someone help me? Thank you

  I followed the instructions to download my products, but after downloading photoshop, I was able to download the elements first 13.

  My account view serial number and registration of the product, but I can't find where I can try it to donwnload again.  ???

  Please use the link below to download the application of elements first 13

  Adobe - download Adobe Premiere elements 13 free trial version | Adobe

  Download the demo on the link and enter the serial number. It will convert full version

• I use Foxfire that my server with my Mac 'Mini' but you can not download the Foxfire current upgrade.

  Several months ago, I bought the Mac Mini desktop computer and use Foxfire as my server. I wonder constantly update my Foxfire, but am not allowed to connect to the Foxfire server even if I'm already connected. What is my solution?

  If he has problems with the update or the permissions then simpler is to download the full version and trash the version currently installed to do a clean install of the new version.

  Download a new copy of the Firefox program and save the file on the desktop disk image (dmg)

  • Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
  • Trash the present application Firefox to do a clean (re-) install
  • Install the new version you downloaded

  Your profile data is stored in the Firefox profile folder, so you will not lose your bookmarks and other personal data if you uninstall and (re) install Firefox.

  • http://KB.mozillazine.org/Profile_folder_-_Firefox