I bought lightroom last April 2014, reformat my pc. try to activate with this new creative cloud. Put my serial number in the account does not

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• HI - bought a kit of the student.    And for a while creative cloud consulted well.   But now - my access does not work, and he goes to the members section (which I already have).  Also - although I'm going to download bridge and illustrator, I could

  HI - bought a kit of the student.    And for a while creative cloud consulted well.   But now - my access does not work, and he goes to the members section (which I already have).  Also - although I'm going to download bridge and illustrator, I could never get to download Photoshop.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought Lightroom last year, and I just got a new computer yesterday. I guess I can download Lightroom on my new computer without buying it again, but how? Do I need to UN-download my old? Thank you!!

  I bought Lightroom last year, and I just got a new computer yesterday. I guess I can download Lightroom on my new computer without buying it again, but how? Do I need to UN-download my old? Thank you!!

  Hello

  Please use the link below to download Lightroom 5:

  Download Photoshop Lightroom

  Let us know if that helps.

  Kind regards

  Bani

• In the course of my recent upload Lightroom 5 on my Macbook I bought recently with the serial number of the disk that I bought the year last for my Windows PC (an update of Lightroom 4) of the license.  I have an error message "you entered the serial numb

  In the course of my recent upload Lightroom 5 on my Macbook I bought recently with the serial number of the disk that I bought the year last for my Windows PC (an update of Lightroom 4) of the license.  You receive an error "the serial number you entered is invalid."  Why does CC not recognize this as a serial number valid?

  Soyouca how did you install Photoshop Lightroom?  Please uninstall the current installation by using the uninstall program located in Applications/Utilities/Adobe Installers.

  Once Photoshop Lightroom is deleted please download a new copy of the installation files of Adobe - Lightroom: for Macintosh.  The update contains the full installer then please download the latest version of Photoshop Lightroom 5.

  You may be asked to enter your serial number for Photoshop Lightroom 4.  You can find information on how to locate the serial numbers under your account to find your serial number fast - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

• I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try

  I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try again. If the problem persists, contact customer service. The number I entered is correct - I checked against the original package and on the products of my adobe account page, and I get the error message even if I try to enter the serial number of the version of lightroom 3 I had before. I am at a loss to understand what I can do: I paid for this product, but I can't install it. The only thing I can think is that the lightroom 4A was purchased from an old computer, but it has migrated successfully to my current imac, as surely, it should work.

  Problem is resolved now - it's due to my misunderstanding of what was required, and enter the serial number of the previous version (as an upgrade) instead of the serial number of the version I had to buy). My apologies for my mistake and thank you for your time.

• Need help to reactivate Lightroom 5 with my old serial number and the number TAN.  I got a license for Lightroom 5 when I bought my Leica delux 4 in 2012.

  I got a license for Lightroom 5 when I bought my Leica delux 4 in 2012. It worked great, but after that I put an old hard drive on my PC (for 30 minutes - then I removed again) to get some information of this former, Lightroom now license application or try it for 30 days.

  I have not installed Lightroom on a new hard drive. He is always on the same hard disk. How can I now have my Lightroom to run again using my serial number and TAN? Need help to reactivate my old serial number and the number TAN.

  I use win 7.

  Duplicate thread: need help to reactivate Lightroom 5 with my old serial number and the number TAN.  I got a license for Lightroom 5 when I bought my Leica delux 4 in 2012.

• I bought indesign cc 15 and I want to download the version previous (2014), but the option does not appear in my window. Can you help me?

  !

  I bought indesign cc 15 and I want to download the version previous (2014), but the option does not appear in my window. Can you help me?

  !

  Download previous versions of Adobe Creative applications-

  http://helpx.Adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. HTML

• I bought Lightroom 4 CD, but lack a CD-ROM in my ultrabook. Is there a download for Lightroom 4? Can I use the serial number inside the box to Lightroom 4.1?

  I bought Lightroom 4 as a CD, but lack a CD-ROM in my ultrabook. Is the download for Lightroom 4 still available? Can I use the serial number inside the box to Lightroom 4.1?

  Hello

  You can access the following link to download the Setup program for Lightroom 4.

  Adobe - Lightroom: For Windows: Adobe Photoshop Lightroom 4.4

  Thank you.

• I bought a physical copy of Lightroom 5, but I'm having a problem with my disc drive (iMac - vintage 2009 - running os10.7.5).  I tried to download a trial of LR5 creative cloud and using the serial number of the box, but the license key is not vali

  I bought a physical copy of Lightroom 5, but I'm having a problem with my disc drive (iMac - vintage 2009 - running os10.7.5).  I tried to download a trial of LR5 creative cloud and using the serial number of the box, but the license key is not valid.  Is there a way I can download a copy so that my license key will work?

  A download of Cloud will not work for a licensed version.

  Lightroom - all versions

  Windows

  http://www.Adobe.com/support/downloads/product.jsp?product=113&platform=Windows

  Mac

  http://www.Adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

• I downloaded a free trial of lightroom 5, so when I got the serial number for the copy I bought I tried to put it so that I have the full version of lightroom 5, but have been unable to find a way to do it. can you enlighten us

  I downloaded a free trial of lightroom 5, so when I got the serial number for the copy I bought I tried to put it so that I have the full version of lightroom 5, but have been unable to find a way to do it. can you shed some light on this?

  Maybe you downloaded the creative Cloud version instead of sthe stand-alone version. Here is the good download: updates

• Lightroom ask the serial number of the previous version, where to find?

  Hello everyone, forgive my English, last night, I downloaded and paid online Adobe Lightroom 5, at the end of download I got the serial number, once entered into the trial version, he asks me the serial number of the previous version, but it was the trial version has no any number to affix can someone be kind enough to explain to me how to solve the problem.

  Thank you very much.

  He asked your serial number for Lightroom 4, Lightroom 3, Lightroom 2 or Lightroom 1.

  Because he asked for it, you paid for an UPGRADE from a previous version. You do not buy the FULL version of Lightroom, which does not require a previous serial number.

  If you have bought the UPGRADE error, you will need to contact Adobe directly.

• Installation of lightroom 5, later inst CC lightroom while lightroom free trial isn't over yet, I can't start this new (8 days remain :-(). Can someone help here?

  Installation of lightroom 5, later inst CC lightroom while lightroom free trial isn't over yet, I can't start this new (8 days remain :-(). Can someone help here?

  again, nothing you can do on this computer to extend your trial period except reformat your hard drive, software Adobe to trial has expired at the beginning

• 13-inch early 2011 macbook pro. light green mag extremely shoddy security cordon, macbook pro stopped charging bought new magsafe. and the led does not illuminate or strings. SMC reset now mac does not recognize battery. unplugged

  13-inch early 2011 macbook pro. light green mag extremely shoddy security cordon, macbook pro stopped charging bought new magsafe. and the led does not illuminate or strings. SMC reset now mac does not recognize battery. disconnected the battery and security cordon mag, maintained hold button / stop for 5 seconds, nothing. Another SMC reset and it is the only way Mac powered on that she has no back light for the keyboard and the fan works on high all the time, please can someone HELP, thanks.

  This is the Office Mac Pro forum. I asked that your post be moved to the MacBook Pro laptop forum.

• Bought the new computer windows 10, itunes has changed location of support for external hard drive. The music does not appear in itunes.

  BOUGHT NEW COMPUTER WINDOWS 10, CHANGED ITUNES MEDIA LOCATION FOR EXTERNAL HARD DRIVE. THE MUSIC DOES NOT APPEAR ON ITUNES.

  Changing the iTunes media folder location setting affects only where new additions to your library will be stored.  To use a disk external drive to store your library complete (and assuming that you have access to the original data of the library on an old computer) you must copy the iTunes folder, by default in C:\Users\username\Music, on the external drive - structure library and its records should be like this:

  

  The hold button SHIFT DOWN when you start iTunes and when you see this message:

  

  Click choose a library... then find and select the iTunes Library.itl in iTunes on your external drive folder.

  For more information, see user turingtest2 on make a library of portable split.  You must also acquire a 2nd external drive and allows create and maintain a backup your library.

• I accepted the last update. Now, I can not display to the right of the main Itunes store, where top songs, etc would be. As the screen does not. Only on the HOMEPAGE of ITUNES STORE! Help!

  I accepted the last update. Now, I can not display to the right of the main Itunes store, where top songs, etc would be. As the screen does not. Only on the HOMEPAGE of ITUNES STORE! Help! I've tried everything. Google it. Searched through itunes, etc. It MUST be a bug, because it started right after I accepted the 12.3.3 update on my laptop running Windows 7 32.

  I count on the part of the main screen, which is not. Its strange. PLEASE HELP ME! In addition to the main page of the Itunes Store, everything else works fine as before. Music from my library work screens, etc.

  I also have exactly the same problem since the last update. Tried to find a way to solve the problem but no luck. Someone please help!