I bought my pay Apple and it shows when I check on my balance, but I can't use it for the purchase of precious stones in the clash of clans

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• Hi, I bought a new computer and I want to transfer my Phtoshop CS6 license, but I can't find the key. I've only got my Bill. What I could do. Thank you. Nicolas

  Hi, I bought a new computer and I want to transfer my Phtoshop CS6 license, but I can't find the key. I've only got my Bill. What I could do. Thank you. Nicolas

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• I ordered and paid an annual ADOBE PDF PACKAGE that is scheduled to expire April 2016. But I can't use any more the pack, it's just contractually or is an abuse of the COMPANY ADOBE?

  I ordered and paid an annual ADOBE PDF PACKAGE that is scheduled to expire April 2016. But I can't use any more the pack, it's just contractually or is an abuse of the COMPANY ADOBE?

  Hi renzov75729811,

  Is there an error message?

  Make sure that you use the last DC of Adobe Acrobat Reader Acrobat Reader DC Learn & Support to use Adobe PDF pack or attempt to use the service online at https://cloud.acrobat.com/

  Kind regards

  Nicos

• I bought creative cloud, but I can't use one of the applications.

  I already bought a package with creative cloud, but I'm unable to open all the apps. They say I have to buy each application separately, but I'm already paying for them. When I try to open them, it takes me directly in the window of the trial, saying that my trial is over. How can I solve this problem?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I use Windows 7 and even though I'm logged in as an administrator, I can't use any of the items that have the logo of the administrator beside them.

  I have a problem with the help of any item that requires to have the level of use of the administrator when you use the C: drive, who runs the Windows program. I am logged on as administrator and the screen shows me as one, but when I click on any of these items that I just get the hourglass that just stays there and nothing happens.

  The closure is often slow (7 to 10 minutes or more)

  I use a Toshiba laptop that came with a Windows disc. I can not get the ERD that I did for work.

  Sounds a little like a virus... but nothing for some.

  Try to run the System File Checker:

  http://support.Microsoft.com/kb/929833/en-us

  Also run a full scan of the system with your AntiVirus software.

  Let me know how it goes!

  Mithrandir

  Hello Mithrandir,

  Thanks for the suggestions. I had already done without success, but I did a scan of the entire computer again (without threats found). I was then able to run sfc/scannow, which reported no cases of violation of integrity. To my surprise, I was able to use the service administrator - but not for long.

  Later the same day I lost the function of administrator, but repeating the above got running again. The next day, I lost the function again and this time that the above did not work.

  While I had the opportunity to use the administrator function I created a second user as an administrator, so I went to that user to see if I could use that one - but no, who had also lost an officer.

  I checked the documentation that came with my Toshiba laptop, I remembered that there was some sort of possible recovery system, but I don't have a lot of attention to it when I got the laptop first. I found that by pressing F8 during the boot he took in what looked like a BACK based program that allowed me to do a system restore without being an administrator.

  I tried the most recent restore point, but it did not work. I went with each successive restore point, but all failed until I came to that before I installed Microsoft Silverlight. It worked and my laptop starts normally. For the last two days he works normally and shut down normally. sfc/scannow and an analysis of the entire system show no problems with viruses etc. So, it looks like the Silverlight installation caused the problem.

  I don't know if all laptops have this 'F8' facility, but for me, it meant a relatively quick fix (once I had remembered to this topic) in a situation which cannot be easily rectified through normal Windows programs.

  Thanks a lot for your help.

  Ste

• I bought the haunted mansion, Queen of death with a code of couipon, and it shows on my computer that I did, but I was not able to play the game since. He continues to tell me that's not activitated.

  I was playing the trial version of the haunted mansion, Queen of death.  When the trial was over I decided to buy the game with my promo code, I did.  Since that time, I was not able to connect to the game.  He says that when I tried to reinstall as I already have the game, but it won't let me play.  Why not?

  Your question is the best answer in the forum of the game located here: http://forums.bigfishgames.com/forums/show/2639.page

  J W Stuart: http://www.pagestart.com

• I bought the plan for photography and still pay each month. but I can't use photoshop only after update. and they need to join a plan. How can I do? I can only use for the trial version even I never tell months.

  I bought the plan for photography 6 months ago and still pay every month.

  but I can't use photoshop only after update. and they need to join a plan.

  How can I do?

  I can only use for the same test version that I pay every month.

  Hi yejik42305752,

  Please see the following article: https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  Kind regards

  Tanuj

• My photo booth app [version8.0 (806)] does not work. Sometimes, shows a message saying: "there is no camera connected" and others shows just a black or white screen. I can't do anything about it.

  My photo booth app [version8.0 (806)] does not work. Sometimes, shows a message saying: "there is no camera connected" and others shows just a black or white screen. I can't do anything about it.

  More than likely your MBP has a hardware problem that cannot be properly addressed at an Apple store genius bar.

  You can try to reinstall an OSX, but I doubt if that will be successful.

  Ciao.

• Hope you can help. I bought 1 x Adobe Design Standard CS5.5 Mac download 24/07/2013. I recently bought a new computer and wanted to put a new CS download on this machine. Unfortunately it seems that the company I bought the software is now

  Hope you can help. I bought 1 x Adobe Design Standard CS5.5 Mac download 24/07/2013. I recently bought a new computer and wanted to put a new CS download on this machine. Unfortunately it seems that the company that bought the software is now non-existent and the original download key is not valid. Can you tell me what I should do now?

  Did you register your serial number with Adobe?

  Lost information - response #1 in https://forums.adobe.com/thread/2008767 (for Mac or Windows programs)

  If you have a serial number, download links using kglad in answer 1 # here https://forums.adobe.com/thread/2017859

  DO BE AWARE that CS6 and previous programs have not been tested and will not be updated to run on Mac El Capitan

  -which means you are trying to use CS6 and earlier at YOUR risk of having problems

  Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 can help (also for others than CS5)

  -also a TEMPORARY security change https://forums.adobe.com/thread/2039319

  -http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developer s-mac-os-x-0158095 /

  -the guardian https://support.apple.com/en-au/HT202491

• I have a model of the Apple TV A1625 and a Logitech bluetooth kb k811.  It works very well, but how do I use to turn the Apple TV?

  I have a model of the Apple TV A1625 and a Logitech bluetooth kb k811.  It works very well, but how do I use to turn the Apple TV?  Which button or buttons use?

  Is not possible. You'll need to use the Apple TV remote to turn it off.

• Hello. I just bought an HD TV and have cable HDMI installed on my computer. But now I've lost sound on my computer speakers. I don't know why...

  Hello. I just bought an HD TV and have cable HDMI installed on my computer. But now I've lost sound on my computer speakers. I don't know why...

  According to the map, you must use SPDIF to connect it to the SPDIF header on the motherboard. Map however NOT all need SPDIF to get sound

• I bought CS3 for mac G4 and when I transferred to my new mac g5, download programs, but I can't use an any of them because that a window opens and says enter serial No. No problem, I have a valid serial number, but when I enter it, a screen comes ups sayi

  I bought CS3 for mac G4 and when I transferred to my new mac g5, download programs, but I can't use an any of them because that a window opens and says enter serial No. No problem, I have a valid serial number, but when I enter it, a screen comes ups saying that the # is not valid. Can someone help me. [deleted]

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  [Duplicate message deleted... post the same question more than once is confusing... MOD]

  [This is an open forum, not a direct line to Adobe support... you have to wait a response]

  Error "serial number is not valid for this product". Creative Suite

  In addition, if you have El Capitan, click on the following link

  See answer #5 in https://forums.adobe.com/thread/1965850 for several solution links

  -the first link that the answer is a possible solution to install problems

• I lost 5 Lightroom bought in Dec 2014 and want to download another copy with a serial number.  It is not available on the site of Adobe Web and Im not interested in Lightroom CC.  Can you direct me to an appropriate site? Thanks Frank

  I lost 5 Lightroom bought in Dec 2014 and want to download another copy with a serial number.  It is not available on the site of Adobe Web and Im not interested in Lightroom CC.  Can you direct me to an appropriate site? Thanks Frank

  Lightroom - all versions

  Windows

  http://www.Adobe.com/support/downloads/product.jsp?product=113&platform=Windows

  Mac

  http://www.Adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

• I just bought a new Mac and fancy external drive. Because I'm not a geek, I'm not interested in the many fabulous creative cloud features. I don't see a button for the purchase of LR6 by himself on Adobe. Does this mean I should buy elsewhere (B &amp; H)

  I just bought a new Mac and fancy external drive. Because I'm not a geek, I'm not interested in the many fabulous creative cloud features. I don't see a button for the purchase of LR6 by himself on Adobe. Does this mean I should buy elsewhere (B & H) LR6? If I buy Adobe's LR6, is there a price for LR6 special bundle with the last ch?

  Hi Sharon. The bundle special price for Lr and Ps is via the Cloud creative photography Plan. There is no special rate for the non - CC Lightroom version. You can buy the no - CC here version: products

• I recently bought a new computer and need to install CS5 on my new computer.  Where can I find a download for this program?

  I recently bought a new computer and need to install CS5 on my new computer.  Where can I find a download for this program?

  CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html