I bought two subscriptions on a single account. The account is blocked

Similar Questions

• Accidentally, I bought two Acrobat Pro DC

  Accidentally, I bought two Acrobat Pro DC due to the problem of the internet in China, please help me to cancel one of them and make money.

  In addition, I would like to know how to make a payment of the tax break? I didn't know there no option here.

  Thank you.

  You will need to contact the Support from Adobe directly by phone or chat to solve this problem.

  Phone support | Orders, returns, exchanges

  http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html

  Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I'm currently developing apps on my creative cloud. My account has two subscriptions and I am trying to use one of them, but after that download the message of "no subscription found" apps will appear when you try to license. How can I access the apps? I

  I'm currently developing apps on my creative cloud. My account has two subscriptions and I am trying to use one of them, but after that download the message of "no subscription found" apps will appear when you try to license. How can I access the apps? I use a Mac

  Hello

  Please see connect and disconnect activate Cloud Creative applications

  Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  Concerning

• cost me twice the money, only then I saw that I had two subscriptions. You told me to recover the last time that the subscription again. I don't want to pay twice for a single product!

  cost me twice the money, only then I saw that I had two subscriptions. You told me to recover the last time that the subscription again. I don't want to pay twice for a single product!

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• I bought a picture, without getting into account I'd have paid a subscription for a package, in order to download the image.

  I bought a picture of the House, without realizing account I have to pay a subscription to download, how do I get my money back?

  You don't have to have a paid subscription to use the photo if you have paid for it. You can simple images without a subscription purchase and use it the same way you would if you had a subscription.

  So if you have purchased the image, you will have no problem using it.

• I bought two duplicate subscriptions, can one of them be cancelled?

  I recently bought a subscription, but when I launched CC Photoshop it said that I was still on trial, so I thought that he had not gone, so I went back again to buy it. But when I checked my account I noticed the duplicate.

  

  Hi Jennarong,

  Please contact support:

  Contact the customer service

  Refer to for more information: cancel your creative cloud membership

  Hope this will help you.

  Concerning

  Megha Rawat

• I bought two Lightroom... One for Mac and one for Windows but Mac gives me problem... it happened in judgment and now it won't open upwards - and how that I associate my Mac purchase at a monthly payment as my Windows plan? Its a plan photograph b

  I bought two Lightroom... One for Mac and one for Windows but Mac gives me problem... it happened in judgment and now it won't open upwards - and how that I associate my Mac purchase at a monthly payment as my Windows plan? Its a plan of photography by Adobe (including lightroom and photoshop)

  Hi Robertc70810949,

  It is a digression of your technical question, but you haven't purchased two separate subscriptions for creative cloud? You are probably aware of this, but just in case you're not, a single Plan of creative photography cloud allows installation and activation on two computers. These computers can be two Macs, two windows, or one of each. See Adobe Creative Cloud FAQ for more information. Of course, you can have another reason to buy multiple subscriptions, but I wanted to clarify in case you can save yourself a little money.

  Kind regards

  Del

• I can't access desktop applications after I bought a subscription for all applications

  I couldn't access my applications to my office after I bought a subscription.  I ended up cancelling my credit card because there was no other suggestion given.

  I never received an email confirming my membership, but that they took my credit card payment.  A little annoyed when I couldn't use the software I had of course already started paying for.

  CAT

  Your file number: 0216579172 Bo Quinn

  Here's what we know about your problem so far. It relates to:

  Creative cloud change

  Membership, account, payment change

  Payments, invoices, orders change

  Thank you for your patience.

  In the meantime, you can try our community forums where experts are available 24 hours a day, 7 days a week

  Now you can talk with Naveen.

  18:07:47

  Native:

  
  

  Hello. Welcome to Adobe customer service.

  18:07:53

  Native:

  
  

  I'll be happy to help you with your problem today.

  18:07:58

  Bo Quinn:

  
  
  Thank you

  18:10:50

  Bo Quinn:

  
  
  I bought a monthly payment of $49.95 annual membership for all applications. My first payment came out of my bank account, but I have received no email for me with any serial number as such. I can access everything, but can not download applications on the computer that my profile has always said that I am on a free membership? Should I cancel my membership by stopping payments on my credit card?

  18:10:57

  Native:

  
  
  Could you wait 2-3 minutes while I research about this?

  18:11:03

  Bo Quinn:

  
  
  Yes thank you

  18:11:13

  Bo Quinn:

  
  
  Your file has been successfully downloaded: Screen Shot 2015-09-20 at 2.35.18 pm.png.

  18:11:26

  Bo Quinn:

  
  
  It was the first payment, which is out of my credit card

  18:14:18

  Native:

  
  

  AS you use composition creative cloud, you need to transfer the chat to our Department of CCM and they will help you with. Please stay tuned.

  18:14:26

  Bo Quinn:

  
  
  Thank you

  Please wait, we connect to a representative.

  Now you can chat with river.

  18:14:56

  Bo Quinn:

  
  
  Thank you

  18:14:56

  River:

  
  
  Hello! Welcome to the Adobe Customer Service.

  18:15

  River:

  
  
  Hello

  18:15:04

  River:

  
  
  You are welcome.

  18:15:07

  Bo Quinn:

  
  
  Hello

  18:15:34

  River:

  
  
  I understand your subscription showing the trial message

  18:16:14

  Bo Quinn:

  
  
  Yes, it's still show that I am on a free membership, even if I signed up for a years subscription pay $ 49.95 per month

  18:16:22

  Bo Quinn:

  
  

  Your file has been successfully downloaded: Screen Shot 2015-09-20 at 2.35.18 pm.png.

  18:16:25

  River:

  
  
  Alright!

  18:16:41

  River:

  
  
  I would like to see how much better I can help you with this problem

  18:17:09

  Bo Quinn:

  
  
  This file is a screenshot of the first payment, which was removed from my credit card, but I never received any email from welcome to adobe saying that everything has been accepted?

  18:17:13

  Bo Quinn:

  
  
  Thank you

  18:17:17

  River:

  
  
  I see that there is no active subscription with [email protected] e-mail address

  18:17:34

  Bo Quinn:

  
  
  Yes I noticed that too.

  18:17:59

  River:

  
  

  Could you please confirm you have all other e-mail addresses that you have?

  18:18:08

  Bo Quinn:

  
  

  I have a second email with adobe which I think could have accepted it but he also says free trial - [email protected]

  18:18:57

  River:

  
  
  Thanks for the email address

  18:19:03

  Bo Quinn:

  
  
  No problem

  18:19:09

  River:

  
  
  Let me check

  18:21:03

  River:

  
  
  I see that there is no active subscription with [email protected] also

  18:21:27

  Bo Quinn:

  
  
  Yes very weird.

  18:21:31

  River:

  
  
  Could you please provide me with the possible all email addresses you have?

  18:21:42

  Bo Quinn:

  
  

  they are the only two I have

  18:22:56

  Bo Quinn:

  
  
  should I get my Bank to cancel the subscription? The only problem is that they put a block on adobe to access my credit card?

  18:24:04

  River:

  
  
  I understand your concern!

  18:24:08

  River:

  
  
  Yes, please!

  18:24:13

  Bo Quinn:

  
  
  Thank you

  18:24:22

  River:

  
  
  Please contact your bank

  18:24:26

  River:

  
  
  You are welcome.

  18:24:28

  Bo Quinn:

  
  
  will do

  18:24:31

  Bo Quinn:

  
  
  Thank you

  18:24:38

  River:

  
  

  Thank you!

  18:24:44

  River:

  
  
  It's the pleasure to help you today!

  18:24:44

  River:

  
  
  Have a great day and take care!

  18:24:46

  River:

  
  
  Please contact Adobe.  We are available 7 days a week, 24 hours a day. Good bye!

  You will receive your chat transcript at [email protected] at the end of your cat.

  You have finished this chat session. Please contact Adobe.

  Please check "PRIVATE MESSAGE '. '"

  Concerning

  Megha Rawat

• can I save two devices on a single iCloud?

  can I save two devices on a single iCloud?

  Yes, if they use the same account Apple ID (iCloud).

  http://www.Apple.com/icloud/Setup/

• Additional storage on a single account ID

  I have two identifiers ICloud and purchased additional storage on a single account, (I did on this product because it had exhausted all free storage when he tried to support) Unfortunately, it was for the device which is the oldest of my Apple products.  My new products have a different ID and are all related, but space additional iCloud is related to the device like can I change the new ID older device or new devices to ID old so I can use the paid for extra storage?  Did I lose information about devices?

  You cannot change the account so that the storage is, but you can cancel it and buy storage for the account that you need to. Or you can sign the account in the ID of the other. You lose the data on the old account, so download it first.

• Two AOL on Apple Mail accounts

  I created two accounts AOL on Apple Mail.  A single account will continually fail to connect and retrieve the mail and requests that I re - enter my password, I have repeatedly entered correctly without result.

  iMac 5K end 2014 8 GB - OS X El Capitan V10.11.2

  Someone had this problem?

  Remove the password in Keychain Access (Applications/Utilities). While there, menu Keychain Access of relief.

  The problems of Keychain - see post of khati

• Windows Live Mail - hundreds of duplicate for a single account messages

  I am running the latest version of Windows Live Mail on Windows 7 Ultimate (x 86).

  For the past two weeks I received hundreds of messages in double for a single account. I do not have 'backup on server messages"checked, my mail server support told me there is no problem on their side.

  How can I stop this? Live Mail uses a ridiculous amount of time CPU on it (according to the Task Manager).

  Clean the webmail box solved the problem. Of course, I can't question my AOL account now, but...

• I bought a 1 year of InDesign subscription plan, but this is the trial version again and asks me to buy a subscription...

  I bought a 1 year of InDesign subscription plan, but this is the trial version again and asks me to buy a subscription...

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Accidenly bought two copies

  Hello! I accidentally bought two of the same video sequence and want to get a refund for the second. / Thomas

  Hello

  I checked your account and as a gesture of goodwill, I added a credit to this effect in your account.

  I hope that helps!

  Kind regards

  Sheena

• Is it possible to merge two distinct creative cloud for accounts of the teams?

  We have recently been acquired by another company, and we each have our own creative cloud to the team accounts. Is it possible to merge two distinct creative cloud for teams accounts into a single account? Or we will have to cancel our account and recreate all the users on the new account.

  Hello

  You will need the account teams cancel and Add license that you want to keep and assign members.

  Kind regards

  Sheena