I can do my email being hacked

2 days ago my email has been compromised.  Several people are emails unsolicited computer is locked until I followed the instructions online, and it seemed fixed. I changed my password.   I am running 10.7.5

But the same thing happened to our other Apple laptop, and we called the Apple Support phone number as it says online.  A man with a foreign accent helped us by remote control to fix things, but then he says that it would be $129 to optimize your computer.  This other computer is running OS 10.6.3. We have not said thank you, and he recalled the day after to sell again.

These people are legitimate?  They sound like they are, and since I connected with the Apple support # that I've seen online, I thought it was OK.   But our other laptop is now locked up again. Do you have any suggestions? All programs safe to download to fix this sort of thing.  Thank you, Marjorie

Sour looks like a scam. Maybe this will help you:

Phony 'technical support' / 'ransomware' popups and web pages

https://discussions.Apple.com/docs/doc-8071

You said "several people are emails unsolicited computer is locked until I followed the instructions online, and it seemed fixed.»

Yo mean by the first part?

What instructions did you follow? What did you do?

They might install the software on your Mac?

Safari in the two 10.6. and 10.7 (as well as 10.8) have known security flaws and Apple ceased their update.

Tags: Mac OS & System Software

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