I can not get connected. I log in ID w/microsoft and takes me to a sales page.

I signed originally as AuntiM4.  I forgot my password then click on "forgotten password".  Went to the email, obtained the temporary code.  Copied and pasted into the password space and still get "incorrect password".  This is what was sent to me.

If I sign with my identifier Microsoft I takes me to a page with no. where to go but home sales or support.  I was still not able to connect to this program.

information from the other thread:

Title:

I can not get connected. I log in ID w/microsoft and takes me to a sales page.

thread Description:

In addition, my Skype name is passed to AuntiM4 somehow live: rosysdtr so I really don't know what password has been used. There is no change.

Hello Marilyn,.

Welcome to the Microsoft community!

You cannot access the AuntiM4, get the message incorrect password and when you try to connect with Microsoft ID, you are redirected to another page.

The problem may occur if there is a malicious content or if the hosts file is damaged.

1. the problem occur only when you access the AuntiM4?

2 did you do changes on the computer before the show?

To check if the problem is due to malicious content or corruption of the hosts file, I suggest you follow the mentioned steps:

Method 1:

See the site:

Difficulty of your web browser hijacked

http://www.Microsoft.com/security/PC-security/browser-hijacking.aspx

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Warning: him reset Internet Explorer settings feature might reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

Method 2: Reset the Hosts file

 

See the site:

How can I reset the default Hosts file?

http://support.Microsoft.com/kb/972034

Method 3: Scan the computer to remove all possible malicious content

See the site:

Microsoft safety scanner

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

I hope this helps. If the problem persists, or if you have problems of Windows in the future, let us know and we would be happy to help you.

Tags: Windows

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