I can't change my account ID

I used a "Gmail" during the months of the trial. In the end, I paid a new order under a different account (hotmail). I'm tying to change my Adobe ID account in order to activate the command and I get: "Impossibile salvare related dell'account ' (= cannot save changes to the account).

Hello

You cannot apply changes because your both e-mail addresses are registered on Adobe.com, as your Adobe account.

Please go through the help of document https://helpx.adobe.com/digital-publishing-suite/kb/changing-id-email.html

and if that's not help-

Please contact Adobe customer care http://helpx.adobe.com/contact.html

  • Remember that you are logged on the page with your Adobe ID.
  • Select your product and what you need help with

Click on the blue box "still need help? Contact us

Kind regards

Sandrine

Tags: Adobe

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