I can't find creative cloud on my desktop, and double click on the app does nothing.

I can't find the CC on my desktop, double click on the app does nothing.  Unable to reinstall because it tells me that another version is running and stop smoking this version.  Cannot find the version of quit smoking.  Help please.

Hi Kyra22,

Can you please try and restart your machine and then check? If nothing happens, please navigate to tools > Adobe installers to find Creative cloud installer or go to Applications > creative cloud > uninstaller Creative Cloud and then uninstall the product from there.

Once completed the uninstall, see Creative.adobe.com and then reinstall the Adobe Creative Cloud Desktop application.

Please let us know if this works well, or if you need additional support from us.

See you soon,.

Michael Sharma

Tags: Adobe

Similar Questions

  • Can I load creative cloud on my desktop and laptop. I don't want to have two accounts.

    Anyone know if I can get the creative cloud on my desktop and a laptop using the same account.

    Hi oscarb90173816,

    Creating cloud allows a maximum of 2 activations, however you can only use 1 at a time

    You can refer to this article http://www.adobe.com/legal/licenses-terms.html

    I hope this helps!

  • How can you remove creative Cloud on your desktop?

    How can you remove creative Cloud on your desktop?

    Uninstall the Adobe Creative Cloud desktop application

  • I can't open creative cloud from my desktop?

    I can't open creative cloud from my desktop?

    uninstall the desktop application using the uninstall program.

    Run the vacuum cleaner by the use of the Adobe Creative Cloud cleaning tool to solve installation problems

    Restart your computer

    Reinstall the desktop app, apps download Adobe Creative Cloud | CC free trial Adobe

  • I installed Adobe Creative cloud on my desktop but when I open the application on your window everything goes black, I don't see any information. What should I do to solve the problem?

    I installed Adobe Creative cloud on my desktop but when I open the application on your window everything goes black, I don't see any information. What should I do to solve the problem?

    This issue may cause due to the dual graphics card on your

    Try once step below

    Right click on desktop creative cloud > run with GPU > integrated graphics.

    If the option is not available

    Try disabling the Intel graphics card from Device Manager

  • If you pay the $53,00 per month can you put creative cloud on a laptop and desktop computer you have in your home?

    If you pay for creative cloud can you put on a desktop and a laptop for the $53,00 per night?

    Hello

    You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

    You can download the installer for Creative Cloud from here:
    Creative cloud help | Creative cloud desktop.

    After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications

  • My fireefox icon has disappeared from my computer. The only way I can download firefox is to go into programs and double-click the firefox program.

    The icon that is on my main computer for firefox screen disappeared.
    The only way I can download firefox now is to go to all program and double-click the firefox program.
    How can I get the icon on the main screen so that all I have to do is double-click on the icon and download firefox?
    AlSi I mustn't lose all my favorites.

    go to the start menu > all programs & right click on the firefox icon. in the context menu, select "send to" and then "desktop (create shortcut)" (do not know if these are the exact terms since I use a non-English operating system)

  • How can I uninstall creative cloud? (Usual uninstall and Adobe Creative Cloud cleaning tool do not work)

    Hello world!

    I'm VERY angry with anything that does not work on my computer with Adobe, and everything appears to be from a missing or wrong creative cloud installation.

    I downloaded the latest installer from the program and started it. Initially he installed the creative cloud, but the program does not work as required. Its opening, but then everything that happened was the blue cycle cycling for an eternity of loading and nothing happened. Then I uninstalled it. This also does not work properly; While running the uninstall program, a message came up saying "Uninstall completed with failures" (translated roughly, a German written here). However, the defect was that it has not been uninstalled at all.

    A few hours later I somehow uninstalled, I tried to reinstall it. Runned the installer - suddenly it closes while downloading data. I looked upward, the data that I deleted were in the folder again, but it seems that it was not installing right, that there are no shortcuts in the start menu. I tried ALL of the executable to open files in the directory of creative cloud with administrator permissions, almost all compatibility modes... None of that worked, the programs did not start somehow.

    So I came to Adobe Creative Cloud cleaning during the fault finding tool. So I tried with this results (the event log, I removed the license agreements):

    [Wed Mar 02 14:20:48 2016] -.

    [Wed Mar 02 14:20:48 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

    [Wed Mar 02 14:20:48 2016] -.

    [Wed Mar 02 14:20:48 2016] Win OS Version: 6.2

    [Wed Mar 02 14:20:48 2016] The cleaner tool version: 2.0.0.0

    [Wed Mar 02 14:20:48 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

    [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

    [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

    [Wed Mar 02 14:20:48 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

    [Wed Mar 02 14:20:48 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

    [Wed Mar 02 14:20:48 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

    [Wed Mar 02 14:20:48 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

    [Wed Mar 02 14:20:48 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

    [Wed Mar 02 14:20:48 2016] [System32Folder]: C:\Windows\system32

    [Wed Mar 02 14:20:48 2016] [SharedApplicationData]: C:\ProgramData

    [Wed Mar 02 14:20:51 2016] Language selected: English

    [Wed Mar 02 14:20:51 2016] View the Adobe end user license agreement

    [Wed Mar 02 14:20:51 2016] Please enter (y) for Yes or n for no.... > >

    [Wed Mar 02 14:20:56 2016] Choose one of the following options to clean:

    [Wed Mar 02 14:20:56 2016] 1 all

    [Wed Mar 02 14:20:56 2016] 2 adobe Flash Player 10.2

    [Wed Mar 02 14:20:56 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

    [Wed Mar 02 14:20:56 2016] 4 creative Cloud 2015 only

    [Wed Mar 02 14:20:56 2016] 5 creative Cloud 2014 only

    [Wed Mar 02 14:20:56 2016] 6 creative cloud only

    [Wed Mar 02 14:20:56 2016] 7 CS6 only

    [Wed Mar 02 14:20:56 2016] 8 CS5 - CS5.5 - CS6

    [Wed Mar 02 14:20:56 2016] 9 CS5 - CS5.5

    [Wed Mar 02 14:20:56 2016] 10. CS3, CS4

    [Wed Mar 02 14:20:56 2016] 11. Adobe Id credentials

    [Wed Mar 02 14:20:56 2016] 12. Fix file host

    [Wed Mar 02 14:20:56 2016] 13. Quit smoking

    [Wed Mar 02 14:20:56 2016] Choice: >

    [Wed Mar 02 14:22:03 2016] -.

    [Wed Mar 02 14:22:03 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

    [Wed Mar 02 14:22:03 2016] -.

    [Wed Mar 02 14:22:03 2016] Win OS Version: 6.2

    [Wed Mar 02 14:22:03 2016] The cleaner tool version: 2.0.0.0

    [Wed Mar 02 14:22:03 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

    [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

    [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

    [Wed Mar 02 14:22:03 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

    [Wed Mar 02 14:22:03 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

    [Wed Mar 02 14:22:03 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

    [Wed Mar 02 14:22:03 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

    [Wed Mar 02 14:22:03 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

    [Wed Mar 02 14:22:03 2016] [System32Folder]: C:\Windows\system32

    [Wed Mar 02 14:22:03 2016] [SharedApplicationData]: C:\ProgramData

    [Wed Mar 02 14:22:05 2016] Language selected: English

    [Wed Mar 02 14:22:05 2016] View the Adobe end user license agreement

    [Wed Mar 02 14:22:05 2016] Please enter (y) for Yes or n for no.... > >

    [Wed Mar 02 14:22:06 2016] Choose one of the following options to clean:

    [Wed Mar 02 14:22:06 2016] 1 all

    [Wed Mar 02 14:22:06 2016] 2 adobe Flash Player 10.2

    [Wed Mar 02 14:22:06 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

    [Wed Mar 02 14:22:06 2016] 4 creative Cloud 2015 only

    [Wed Mar 02 14:22:06 2016] 5 creative Cloud 2014 only

    [Wed Mar 02 14:22:06 2016] 6 creative cloud only

    [Wed Mar 02 14:22:06 2016] 7 CS6 only

    [Wed Mar 02 14:22:06 2016] 8 CS5 - CS5.5 - CS6

    [Wed Mar 02 14:22:06 2016] 9 CS5 - CS5.5

    [Wed Mar 02 14:22:06 2016] 10. CS3, CS4

    [Wed Mar 02 14:22:06 2016] 11. Adobe Id credentials

    [Wed Mar 02 14:22:06 2016] 12. Fix file host

    [Wed Mar 02 14:22:06 2016] 13. Quit smoking

    [Wed Mar 02 14:22:06 2016] Choice: >

    [Wed Mar 02 14:22:18 2016] Selected by the user: Creative Cloud 2015, Creative 2014 of cloud, cloud creative & CS6 products

    [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

    [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\pdb.db.

    [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\Media_db.db.

    [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\hdpim.db.

    [Wed Mar 02 14:22:18 2016] Call of removalofCS5CapsBackupEntries

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

    [Wed Mar 02 14:22:18 2016] Invalid database of HD session

    [Wed Mar 02 14:22:18 2016] List of products installed on this computer

    [Wed Mar 02 14:22:18 2016] List of products for cleaning:

    [Wed Mar 02 14:22:18 2016] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

    [Wed Mar 02 14:22:25 2016] response 1

    [Wed Mar 02 14:22:25 2016] Are you sure you want to clean all the affected products and associated files?

    [Wed Mar 02 14:22:25 2016] Type (y) to confirm and delete or (n) to quit smoking... > >

    [Wed Mar 02 14:22:29 2016] Please wait for Adobe Creative Cloud tool cleaner finish...

    [Wed Mar 02 14:22:29 2016] Selected by the user: "clean all the»

    [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* start removing the product: ALL *-*-*-*-*-*-*.

    [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* finished remove products: ALL *-*-*-*-*-*-*.

    [Wed Mar 02 14:22:29 2016] All files for creative Cloud have been removed.

    [Wed Mar 02 14:22:29 2016] Action: Created the D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218 folder as backup of PDB and DB for this session.

    [Wed Mar 02 14:22:29 2016] SAVED LOG FILE: C:\Users\Jonathan\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

    [Wed Mar 02 14:22:29 2016] Adobe Creative Cloud tool in cleaning completed successfully

    [Wed Mar 02 14:22:29 2016]

    [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

    [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

    [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

    [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

    [Wed Mar 02 14:22:29 2016] -.

    [Wed Mar 02 14:22:29 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

    [Wed Mar 02 14:22:29 2016] -.

    But guess - it did not work.

    I'm very upset that *, I tried now for about 6 hours to get this working. I am in desperate need of InDesign to get running, but that gave me errors of editing that ACC PEUT be incorrect or damaged.

    I hope someone can tell me what's happened, or maybe what I did wrong and how do I get rid of this programs and issues.

    Thank you!

    Hello

    Please visit download / install / uninstall FAQ: how to uninstall cloud creative apps?

    Otherwise, you can see Contact Support FAQ: impossible to reach support via the link "Contact us"

    Hope that helps!

    Kind regards

    Sheena

  • Can I install Creative Cloud on several desktop computers?

    I have a Mac, but I am currently getting my battery replaced. If I download creative cloud for the first time on my roommates PC I still will be able to use on my own computer after that my battery is fixed?

    I don't want to be stuck using creative cloud on his PC, but I desperately need to download home for project purposes.

    You can install it on as many machines as you want.  All these machines you can have two signed in use.  These two machines you can use only the subscription on one at a time.

    (Be aware that by your license agreement that you accept only not to share the use of the subscription or share your account with another.)

  • I am in China. Can I buy Creative cloud of US store and use it in China?

    We are a small business and want to use creative cloud. We can buy the CC of the US store and my question is does Adobe license allows me to use it in China?

    Hello

    You can use Adobe CC in any country. Only the country of the billing address must match the country of the credit card used for this subscription.

    Reference: Adobe Store | Order FAQ and your online payment

    Hope that helps!

    Kind regards

    Sheena

  • How can I get Creative Cloud to install on one drive other than the C drive?

    I want to get the creative cloud, Photoshop and Lightroom to install on my D drive, rather than on my C drive which is my system disk. Is it possible / how can I do this?

    Thank you

    Pete

    You must put the Desktop Manager on the primary drive, but you can direct requests to move elsewhere.

    Change for Applications installation location

    With the application of CC open, select the gear icon in the upper right, and then choose Preferences.  In the preferences of the screen select creative cloud and then look for the drop-down list installation location

  • How is it I can't update creative cloud or exit from this screen to display my apps

    my creative cloud says I have an update is available, but it continues to fail. It won't let me restart it or to return to the House to see my apps or download new. does anyone have a solution to this problem?

    Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

    -If you have more than one email, but of course you use linked to your subscription

    -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

    or

    Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

    Don't forget to stay signed with your Adobe ID before accessing the link below

    Creative cloud support (all creative cloud customer service problems)

    http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  • Why my download of Creative Cloud box keep saying and is stuck on the "connect to Server"?

    I just bought a pack of cigarettes and of course in order to download the applications I need to have creative Cloud. Creative cloud has been download/load on my laptop ASUS for 15-20 minutes and is still stuck on the first 5% and says "connection to the server. Surely no time this this or is their a problem on my side?

    log out and then back to your office of cc with the help of the adobe id to subscribe, sign, sign in | Creative Office Cloud app

    If you always connect after that, sign, activation, or connection errors. CS5.5 and later

  • I can't find a compatible Nvidia graphics card and monitor system of the body/Neo3D 3D

    Adobe first Pro CS5.5 / specification tecniques (http://www.adobe.com/products/premiere/tech-specs.html) lists the graphics cards that can be used to accelerate video editing.  I want to set up a system similar to what Dave Helmly is described (http://www.youtube.com/watch?v=Aqi_qivG82c) with a computer 3D monitor and 3D TV secondary screen.  However, the 3D monitors that I saw as an Asus (http://usa.asus.com/Display/LCD_Monitors/VG236H/#overview) indicate graphics cards Nvidia that no overlap with those specified on the website of the organization.  Also, I found no towers locally that come with an appropriate Nvidia card.  I found some that have a free PCIe slot.  I need two cards in any case; However, the graphics card that comes with some of these machines specifies a maximum resolution of 2560 x 1600.

    Here are my questions:
    (1) what Nvidia graphics cards are both supported by the Organization and support of 3D monitors?  I'm looking on the bad feedback?  The Alienware site does not specify which graphics cards are compatible.
    (2) if the integrated video card has a maximum resolution of 2560 x 1600, does mean that if I want resolution 1920 x 1080 for each of the two eyes I need format (output HDMI to 3D TV) alternate-frame sequencing?

    I have not bought equipment yet, I am looking for options that work.  Thanks for your help.

    Hi Dennis, you need one of the Quadro graphics cards to do what you want (use the Nvidia 3D output). GTX cards will be released to a secondary 3D display, but only side by side and more to the title. I have a GTX 480 which I use with the body and Neo, main monitor is 2560 x 1600 (non - 3D), my secondary monitor is a Sony 32 "3D TV on which I discovered 3D since the timeline and FirstLight mode side by side. To be honest, I change and cut in 2d mode and really only use the monitor 3d for the color calibration (which is different for 3D 2D because of the need to reduce areas of contrast high which cause ghost images) and for the z depth of positioning for the composition and titles.

  • Can I use my subscription creative cloud on my desktop and laptops?

    I use a desktop computer at home and a laptop and travel. Can I use one subscription for both?

    Hi Erin,.

    Yes. Absolutely!

    A subscription can be activated on 2 machines.

    Reference: licenses and terms of use | Adobe

    Kind regards

    Sheena

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