I can't get the paper to fit inside the State of Pixma MG 5420 bar

I'm embarrassed because I never thought I would have a problem is paper to fit inside a tray. I can understand how to put the 4 x 6 and 5 x 7, but I can certainly understand how to operate the 8 x 10. It will open wide enough or long enough.

Help!

Thank you very much

antique

Hello ancient11.

To try to resolve the error 5011, please replace the printer and on again.

If the error persists, please contact our support group using the following link below.

http://www.USA.Canon.com/Cusa/consumer/standard_display/contact_us_consumer

Tags: Canon Printer

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