I can't get the scanner to load for my hp office jet 6500 driver? Why?
I can not get the scanner driver to load with my hp office jet 6500. Why is this?
Hi cherylwebster,
(1) what happens when you try to install the driver?
(2) you get an error message?
Please provide the full model number.
http://WWW8.HP.com/us/en/support-drivers.html
We need to check if your device is compatible with Windows Vista.
Center compatible Windows Vista
Method 1: Clean boot the computer and then try to install the driver
Follow step 1 in the link below,
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Important: n ' forget not to put the computer to a normal startup follow step 7 in the link.
Method 2: You can follow the steps mentioned in the link below
Tips for solving common driver problems
http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-fixing-common-driver-problems
Tags: Windows
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