I can't install updates. Get the 800401E4 error

I am trying to install updates to Vista.  I get error 800401E4 and which do not even appear.  Also, my husband Frank is an additional user on this computer, and even though it shows is connected to the internet it cannot connect.  It has been fine for two years and now we have a lot of trouble.  Can someone please?

Hello

try a restore of the system before this happened

http://www.windowsvistauserguide.com/system_restore.htm

If necessary do in safe mode

Windows Vista

Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
  3. Select the Safe Mode option with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

________________________________________________________________________

Download update and scan with the free version of malwarebytes anti-malware

http://www.Malwarebytes.org/products/malwarebytes_free

You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes

http://www.bleepingcomputer.com/download/anti-virus/rkill

If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking

Windows Vista

Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
  3. Select the Safe Mode with networking with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

_______________________________________________________________

Windows Update

see if that helps to fix:

How to reset the Windows Update components?

There is also an automatic 'fix - it' here

http://support.Microsoft.com/kb/971058

Also, try to put the KB numbers in the search on the link below and then manually download the

http://www.Microsoft.com/downloads/en/default.aspx

 

or please repost your question in the correct windows update forum

http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_update?page=1&tab=all

Tags: Windows

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