I can't install updates. Get the 800401E4 error
I am trying to install updates to Vista. I get error 800401E4 and which do not even appear. Also, my husband Frank is an additional user on this computer, and even though it shows is connected to the internet it cannot connect. It has been fine for two years and now we have a lot of trouble. Can someone please?
Hello
try a restore of the system before this happened
http://www.windowsvistauserguide.com/system_restore.htm
If necessary do in safe mode
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
- Select the Safe Mode option with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
________________________________________________________________________
Download update and scan with the free version of malwarebytes anti-malware
http://www.Malwarebytes.org/products/malwarebytes_free
You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes
http://www.bleepingcomputer.com/download/anti-virus/rkill
If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
- Select the Safe Mode with networking with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
_______________________________________________________________
Windows Update
see if that helps to fix:
How to reset the Windows Update components?
There is also an automatic 'fix - it' here
http://support.Microsoft.com/kb/971058
Also, try to put the KB numbers in the search on the link below and then manually download the
http://www.Microsoft.com/downloads/en/default.aspx
or please repost your question in the correct windows update forum
http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_update?page=1&tab=all
Tags: Windows
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· This error occurs with a particular update?
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You will get the best help for any problem of Update/Service Pack update Vista Forum; the link below:
http://social.answers.Microsoft.com/forums/en-us/vistawu/threads
When you repost here, kindly include this error Code, and exactly what is happening when you try to update.
In this way, you will receive the best help.
See you soon.
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· http://www.Microsoft.com/downloads/en/default.aspx
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