I can't log out of windows xp pro unless I have use Bishop task to do. What should I do about it?

I have two accounts set up on win xp pro user.  Sometimes I can disconnect one but not the other, and it seems to flip flop that connects first.  It will change user but will not register.  Most recent he won't close the session.  I use task mgr to close the session and he still hesitates to do.

Shutdown problems (or logoff) are usually caused by a program or process that won't come out gracefully. The program or process may be against malware, or may be legitimate (for example a pervasive like Norton or McAfee antivirus). If you use Norton or McAfee product, uninstall it and replace it with a better program like NOD32, Kasperksy or Avast (free). The Windows Firewall is enough for most people. Shutdown problems can also be caused by old/badly written drivers so make sure that all drivers are updated, especially on Windows Vista and Windows 7.

A.the first step should always ensure that your computer is free of viruses/malware.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

B. If the computer is free of viruses/malware, the drivers are current, and no program Norton or McAfee is installed, then do boot minimum troubleshooting to see what program/process is the culprit:

How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796
How to perform a clean boot in Windows Vista or Windows 7 - http://support.microsoft.com/kb/929135

C. Si you need more information, here's a troubleshooting utility excellent stop - http://www.aumha.org/win5/a/shtdwnxp.htm

Standard caveat: If the problem is too difficult - and there is absolutely no shame in admitting it isn't your cup of tea - take the machine to a computer repair shop. This will not be your type of BigComputerStore/GeekSquad space of the place. Get recommendations from family, friends and colleagues.
MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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